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medal 6302
21 days ago
What did you try to do?
Tried 4 stop strategy 3 on ss and 1 on s

What happened instead?
The car ran 4ss never changed to s on last pit

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Huawei p20

What is the operating system?
Android

What is the version number of the operating system?
9

Can the bug be reproduced?
No

Additional comments:
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medal 7268
21 days ago
If this is confirmed true means he dint break the tire rule. Thanks you, game developers. 
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medal 7943 SUPER MOD
21 days ago
Good evening, Brian! 

I have flagged this thread to the support team's attention. They will be able to check what has happened.

Greetings! 
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medal 7500
15 days ago
This bug has been existing since I was born. Maybe they will fix it in 2059....
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medal 7043 HEAD OF SUPPORT
15 days ago
Hi Brian, this issue was escalated to me.

Unfortunately, I am unable to find an indication of a bug so far. Using one of the tools available to the Support team, I'm able to look up what the final setups and strategies were when they were locked from adjustment before qualifying. When examining this data, the final stint, Stint 5, shows Super Soft tyres for both drivers.

Can you tell me if you changed the last stint to use Super Soft tyres during the race?
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medal 7043 HEAD OF SUPPORT
15 days ago

Joao
This bug has been existing since I was born. Maybe they will fix it in 2059....


Hi Joao, Bruno, a member of our Support team, has told me that this may be a possibility. However, I have not heard of this being a bug before and I don't believe we have documented something like this before. This could explain why it has not been addressed yet. Can you tell me if it has happened often and was it reported on the forum previously?
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medal 7823
15 days ago

Yunus

Joao
This bug has been existing since I was born. Maybe they will fix it in 2059....


Hi Joao, Bruno, a member of our Support team, has told me that this may be a possibility. However, I have not heard of this being a bug before and I don't believe we have documented something like this before. This could explain why it has not been addressed yet. Can you tell me if it has happened often and was it reported on the forum previously?



https://igpmanager.com/forum-thread/32933
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medal 7500
15 days ago
Yunus

Joao
This bug has been existing since I was born. Maybe they will fix it in 2059....


Hi Joao, Bruno, a member of our Support team, has told me that this may be a possibility. However, I have not heard of this being a bug before and I don't believe we have documented something like this before. This could explain why it has not been addressed yet. Can you tell me if it has happened often and was it reported on the forum previously?



https://igpmanager.com/forum-thread/31641 . This Italian thread is 175 DAYS OLD. Bruno wrote "Forward to the support team" that meant...YOU (Bruno was not a support agent yet)..then after six days "I have forwarded the thread to dev."

RESULT: NO ANSWER. And now "I don't believe we have documented something like this before". If you didn't read......

That's only an example but it is sufficient. How often does it happen? Too many times. The suggestion is always to use the different compound not in the 5th stint (SS SS S SS SS for example). In this way, the number of reports concerning this problem has been clearly reduced.

Anyway, see this https://imgur.com/a/hM6x1F4 

Description:
Strategy S S S S SS with the second driver. Click on "Save" button, I check it and it is ok. Then I modify the first driver strategy, increasing the number of stints  Click on "Save" Button and....OPS..second driver strategy becomes S S S S S. Are you convinced now? Is it a bug or not? LOL

If I remember well, there is no problem in the case you repeat the procedure swapping the drivers strategy. 

Or see https://imgur.com/a/O8Es0Ih

Description: 
Strategy S S S S SS with the second driver. Click on "Save" button, I check it and it is ok. Then I remove the last stint and I add it again. The laps and the litres are all wrong but if I immediately save it. SS->S. 
But I think this case is less relevant. Indeed, if I click on SS to decide the right amount of fuel, the bug doesn't happen.


EDIT: Thanks Nicola for linking another thread. 
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medal 7043 HEAD OF SUPPORT
14 days ago
Nicola, Joao, thank you for responding.

You are correct, Bruno said he had forwarded it to the support team. However, this means the post was flagged for review, but if it is viewed by the support team, somebody also must document it. Unfortunately, this did not happen and we are always working on ways to prevent these lapses in support.

I will take this information you have provided and document it so the developers may investigate it as they address certain issues with the priorities which they are assigned.
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