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No promotion, 16 members

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medal 5437
55 days ago (Last edited by Rhys James 55 days ago)
What did you try to do?
Have my league's PRO division promote to ELITE. I, before the last race, added an account to take it to 16 members. No-one left pre-race OR before the new season

What happened instead?
Promotion didn't happen... The team I added didn't take part (BC 1 race a day, this is the only reason I can think of that it didn't promote), and the 4 due to promote were left in Pro. If you look, we have 19 PRO members, 1 left since the new season, so we had 16 at season end to prove what I said above. The PRO members are very disappointed.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
For all

What is the operating system?
For all

What is the version number of the operating system?
For all

What operating system is your PC?
For all

Which browser did you experience the problem in?
For all

Can the bug be reproduced?
Everyone in the league can see it...

Additional comments:
If possible please promote the teams, they really worked hard for this. League ID 134509
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medal 6135 MODERATOR
55 days ago
Hi Rhys,
Sorry that you have been affected by this problem. I will flag this thread to the support team. 
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medal 5437
55 days ago
Ok thanks, good to hear
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medal 4889
55 days ago
I won pro , put loads of effort into it and was the most dominant winner ever  , just feels unfair when the gap to second was so big I didn’t get promoted , I may not get promoted next season this could have been my only chance and it’s gone and I did nothing wrong
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medal 5819 SUPPORT AGENT
55 days ago
Hello 

I just fixed it.
I manually promoted the managers who should have been promoted.
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medal 5437
55 days ago
Thanks Bruno
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