Solved

perdi acesso a minha conta

Hello,
Thanks for the translation Chas.

Fagner:
You can create new tickets for assistance by tapping the Help icon located at the bottom of the in-game side menu between the Settings and Log Out buttons, then switching to the Help & Support tab and tap on the Contact us link. https://igpmanager.com/helpdesk.php

Translation:
Você pode criar novos tíquetes para obter assistência tocando no ícone Ajuda localizado na parte inferior do menu lateral do jogo entre os botões Configurações e Sair e, em seguida, alterne para a guia Ajuda e Suporte e toque no link Fale conosco. https://igpmanager.com/helpdesk.php

Hello,
I was assuming that the Original Poster could use the account they posted the thread with, to send a ticket, and the support team will be able to assist them through the helpdesk to recover their lost account. 

Here you have that information:  https://igpmanager.com/contact

Basically you have to e-mail them.