Solved

Tokens not credited

Hi,

I bought some tokens yesterday that has not been credited yet. Could you please help? I sent an email to your support email account yesterday which has not been replied so far...
I would highly appreciate If you could solve It as soon as possible, once I need the tokens for a race strategy tomorrow.

Thanks,
D. Sanches

Hi Alves

You can send a ticket at support so that I can solve your problem.

• We recommend before enfing the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.


• If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with.


• Click here :Helpdesk


• Provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually.
  (NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
  If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
  1. Open Settings on your iPhone.
  2. At the top of Settings, tap on your Apple account.
  3. Tap iTunes & App Store.
  4. At the top of iTunes & App Store, tap your Apple ID e-mail.
  5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
  6. Scroll down to tap on Purchase History.
  7. Screenshot the purchases you did not receive tokens for and attach it to your request.

Hi, Bruno,
Just submitted the ticket. 
Would It be possible to available the tokens until boom (Brazil time)?

Thanks,
D.Sanches

Hello Alves

I answered your ticket.
I am waiting for the other info I need.
Thanks.

Hi, Bruno, just replied,
number is GPA.XXXXXXX
Thanks,
DS

Hello Alves

I edited your answer. In the future, do not write the numbers in the thread, it is preferable to solve everything by ticket.
I have solved your problem.
Thank you for your patience.

Regards

Hi,

Oh, you're right, thanks for editing the msg!

Thanks u for your help!

DS