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Forums > Global Forums (English) > Bugs

Solved
New iOS app crash

This thread is closed because it is solved.
1
This topic has been closed by the moderator
M. Truche 5535 Moderator
4 years 273 days ago
Que vouliez-vous faire ?
Update iGP app on iOS and run it

Que s'est-il finalement passé ?
App crash immediately at the start

Est-ce que le problème est survenu quand vous utilisiez le Wifi, l'internet mobile ou les deux ?
Wi-fi

Est-ce que le bug s'est produit dans l'application, sur PC ou les deux ?
App

Quel est le modèle de votre appareil ?
iPhone SE

Quel est le système d'exploitation ?
iOS

Quel est le numéro de version de votre système d'exploitation ?
11

Que vouliez-vous faire ?
Yes

Commentaires supplémentaires :
Doe Hache 5004 Super Mod
4 years 273 days ago
Good morning, Truche,

I imagine that when opening the application the connection went well, right? I'm going to ask to see if anyone else has the same problem as you. Furthermore, I have flagged this thread to the support team's attention. Sorry for the inconveniences. 

Best regards. 
M. Truche 5535 Moderator
4 years 273 days ago
Hi Doe,

My connection was OK. I have tested on Wifi and 4G, same crash.
For your information, I know another French player that has the same problem since the update.
José Trujillo 5059 Community Manager
4 years 273 days ago
Hello,

Can you try to uninstall and reinstall please?
M. Truche 5535 Moderator
4 years 273 days ago
Hello José,

I have tried to reinstall the app (version 3.607) but still the same problem.



?
José Trujillo 5059 Community Manager
4 years 273 days ago
Hello,

Appreciated your help but we aren't able to receive your crash log from Apple side. Can you record a video of the crash? It's really easy to do so with the native feature. Please send the video to jose@igpgames.com

Thank you!
M. Truche 5535 Moderator
4 years 272 days ago
Hello José,

Do you have any update about this error ?
José Trujillo 5059 Community Manager
4 years 272 days ago
M.
Hello José,

Do you have any update about this error ?


Hello,

We’re waiting since 12 h ago to receive the version validation from Apple. Unfortunately we can’t do much more at the moment.
M. Truche 5535 Moderator
4 years 272 days ago
Ok. At least if you have found a solution it’s a good news. Thank you. ?
José Trujillo 5059 Community Manager
4 years 272 days ago
Hello,

Hope you’re having a good day. Finally Apple approved our update, please refresh the App Store. I’ll be waiting for your feedback.
M. Truche 5535 Moderator
4 years 272 days ago
Hi José,

I have installed last update and everything is fine now.
Thanks a lot ! ?
José Trujillo 5059 Community Manager
4 years 272 days ago
Hello,

Thank you very much for your cooperation in the resolution of this issue. You can find a compensation in your account. ?⚙️?
This topic has been closed by the moderator
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