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Forums > Global Forums (English) > Bugs

Unresolved
Constant crashing during races

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Carlos Sainz medal 4909
4 years 58 days ago
What did you try to do?
Everything. Reset the phone, close all apps, clean cache etc.

What happened instead?
Game crashes every 3 laps during a race. Since this last update it’s been unplayable.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 8

What is the operating system?
iOS

What is the version number of the operating system?
13.7

Can the bug be reproduced?
Yes

Additional comments:
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José Trujillo medal 6083 Community Manager
4 years 58 days ago
Hello Patrick,

Can you record a video of the crash and mail me please? jose@igpgames.com

In this way developers will be able to investigate and apply a fix to your problem. Thank you very much for your help. ⚙️?
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Carlos Sainz medal 4909
4 years 57 days ago
Yep. I will do so tomorrow. I will say I did just update to IOS 14. But I will screen record tomorrow’s race and send it. This has been happening for a week now and has made it unplayable. I had another person in my league Mark Moss have the same problem Monday I believe but he’s in the UK. 
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José Trujillo medal 6083 Community Manager
4 years 57 days ago
Patrick
Yep. I will do so tomorrow. I will say I did just update to IOS 14. But I will screen record tomorrow’s race and send it. This has been happening for a week now and has made it unplayable. I had another person in my league Mark Moss have the same problem Monday I believe but he’s in the UK. 


Hello,

Please ask him to create another topic as report and we’ll be able to help him too. Thank you.
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