ios-personmd-notifications md-help-circle

Profile

  • Guest
    medal 0
  • Posts: 21
  • Post Likes: 3765

Notifications

  • No Unread Notifications

Forums > Global Forums (English) > Help & Support

Solved
Purchased tokens

ios-checkmark-circle
This thread is closed because it is solved.
angle-double-left ios-arrow-back 1 ios-arrow-forward angle-double-right
md-lock This topic has been closed by the moderator
Kаi Nyxes medal 5000
4 years 110 days ago
I bought 180 tokens a few hours ago and have yet to receive them, could someone look into this please.
md-quotelink
Kаi Nyxes medal 5000
4 years 110 days ago
Still waiting for my tokens.... 
md-quotelink
Connor Cooper medal 4953 Super Mod
4 years 110 days ago
Hello,

Please create a ticket with the support team so they can work to get your tokens delivered.

You can create new  tickets for assistance from profile menu at the top right. At the bottom between the Settings and Log Out buttons, click the Help icon (Question Mark), then go to the Help & Support tab and tap the Contact us link.


md-quotelink
Kаi Nyxes medal 5000
4 years 110 days ago
Thanks Connor.
md-quotelink
Kаi Nyxes medal 5000
4 years 110 days ago

Connor
Hello,

Please create a ticket with the support team so they can work to get your tokens delivered.

You can create new  tickets for assistance from profile menu at the top right. At the bottom between the Settings and Log Out buttons, click the Help icon (Question Mark), then go to the Help & Support tab and tap the Contact us link.




I’ve created a ticket regard this issue a couple hours ago, how long roughly will this take to be resolved?

md-quotelink
Connor Cooper medal 4953 Super Mod
4 years 110 days ago
Hello,
Most support tickets are responded to within 36 hours of initial sending. 
md-quotelink
Kаi Nyxes medal 5000
4 years 110 days ago
Many thanks. 
md-quotelink
Connor Cooper medal 4953 Super Mod
4 years 110 days ago
Hello,
You're welcome 
md-quotelink
José Trujillo medal 5290 Community Manager
4 years 110 days ago
Hello,

I marked this as maximum priority for the support team. Apologies for the inconvenience this may have caused.
md-quotelink
John Doe medal 4852
4 years 110 days ago
Warren
Many thanks. 

Please check the ticket and send us the requested information, so that we can proceed with the tokens accreditation.
Thanks in advance.

Best Regards
md-quotelink
Kаi Nyxes medal 5000
4 years 109 days ago
Bruno
Warren
Many thanks. 

Please check the ticket and send us the requested information, so that we can proceed with the tokens accreditation.
Thanks in advance.

Best Regards

What do you mean by checking the ticket and how would I do that? I haven’t received an email from Apple to confirm the purchase as of yet, but I did attach the evidence of the transaction from my purchases history list on the App Store. 

md-quotelink
John Doe medal 4852
4 years 109 days ago
Hi Warren 

To check that we have answered you, must do exactly the same procedure as if you wanted to open a new ticket.
md-quotelink
Kаi Nyxes medal 5000
4 years 109 days ago

Bruno
Hi Warren 

To check that we have answered you, must do exactly the same procedure as if you wanted to open a new ticket.


Hi,


I have updated the ticket and have added the requested information. 
md-quotelink
md-lock This topic has been closed by the moderator
angle-double-left ios-arrow-back 1 ios-arrow-forward angle-double-right

You must be logged in to post a reply.