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Forums > Global Forums (English) > Bugs

Solved
Issue with car state

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Noldo DAMIDOT medal 5000
4 years 50 days ago
Que vouliez-vous faire ?
Tried to repair the car and discover how to use the game

Que s'est-il finalement passé ?
Seems that the car is simply non existant? No stats, can not repair, can not try a setup etc

Est-ce que le problème est survenu quand vous utilisiez le Wifi, l'internet mobile ou les deux ?
Both

Est-ce que le bug s'est produit dans l'application, sur PC ou les deux ?
App

Quel est le modèle de votre appareil ?
Honor Play (COR-L29)

Quel est le système d'exploitation ?
Android

Quel est le numéro de version de votre système d'exploitation ?
9

Que vouliez-vous faire ?
Just started the game today, so I do not really know what is supposed to be displayed on the repair section of the car. 


Commentaires supplémentaires :
As told by the tutorial, I joined a league.
Tried to test some setups, but it does not work. The car does not seem to have any stats and display {c1condition} for example. It also say that I do not have enough parts to repair, even if I have them. Tried to buy some parts to see, does not resolve the issue. 
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José Trujillo medal 6083 Community Manager
4 years 50 days ago
Hello,

Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug. 
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José Trujillo medal 6083 Community Manager
4 years 50 days ago
Hello Noldo,

I’m back with answers, unfortunately today afternoon we had a very unfortunate event with our servers. They were under stress due to an unexpected issue and your account was registered during this moment.

Potentially your account will be always corrupted and the best way to proceed is to create a new one. I can help you once you create a new one with a few tokens to speed up the time lost and compensate you for this issue. Please comment in this topic with the new account if this solution is ok to you.

Thank you very much, I’m really sorry for this inconvenience.
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Noldo DAMIDOT medal 5000
4 years 50 days ago
Ha that is my usual luck haha. 
No problem at all, I understand the issue, and I didn't really had the time to evolve in the game (gain some staff and pilots, but that's all really). So I am absolutely okay to make an other account. How should I proceed? Since I am on mobile application, I don't really know how I can do it, since I linked my account to my mail etc
And thanks a lot for the quick answer, very much appreciated. 
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Noldo Damidot medal 5000
4 years 50 days ago
Ha, I found how to do this, sorry for the annoyance. 
So there is my new account. 
Should I do anything more? 
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José Trujillo medal 6083 Community Manager
4 years 50 days ago
Hello Noldo,

Thank you very much for your cooperation, everything is done now and the compensation sent. I really appreciate that you give a new opportunity to the game. I hope you enjoy the experience. See you on the track! ?
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Jack Van Challis medal 5000
4 years 50 days ago

José
Hello Noldo,

Thank you very much for your cooperation, everything is done now and the compensation sent. I really appreciate that you give a new opportunity to the game. I hope you enjoy the experience. See you on the track! ?



Hi Jose, a friend in my league has his account corrupted on being promoted to elite for the first time. The team name was Banter Blizzard. He has subsequently stopped playing the game after making a new team. This happened a few days ago, is there anything that can be done to help him? And also, what could possibly have caused it? Thank you 
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José Trujillo medal 6083 Community Manager
4 years 50 days ago
Jack

José
Hello Noldo,

Thank you very much for your cooperation, everything is done now and the compensation sent. I really appreciate that you give a new opportunity to the game. I hope you enjoy the experience. See you on the track! ?



Hi Jose, a friend in my league has his account corrupted on being promoted to elite for the first time. The team name was Banter Blizzard. He has subsequently stopped playing the game after making a new team. This happened a few days ago, is there anything that can be done to help him? And also, what could possibly have caused it? Thank you 


Hello,

He need to create a new topic explaining the problem, in this way we’ll be able to help him.

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Jack Van Challis medal 5000
4 years 50 days ago
Thanks Jose, I'll try to communicate with him and get him to raise the issue 
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