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Forums > Archive > 2011-2016

Anyone responding to the helpdesk querys?

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Andrew Cole 5000
11 years 62 days ago
2 days and no responce, please can i have an answer.

Andy
Andrew Hurn 5000
11 years 62 days ago
Andy, Aaron looks after the helpdesk & he generally deals with things in their order of significance.

Whilst your enquiry is important, it is not urgent.

Aaron will get to your issue ASAP
Andrew Cole 5000
11 years 62 days ago
It wasn't 'that' important, that being said it could have been dealt with in less that a few mins.
2 days i think is too much.
Never mind though, problem now dealt with.
Angelo Iannì 5220
11 years 17 days ago
Same over here.
I submitted a ticket on Saturday morning regarding a purchase of Reward Points gone wrong (bought and PAID 2000 and only got 1000).
and on Tuesday I'm still not having even an answer.

I understand there was Sunday inbetween, but anyway I'm disappointed a bit.

I'm waiting for a fix.
Angelo Iannì 5220
11 years 16 days ago
Updating.
Received answer on Tuesday night with apologies and 100 Reward Points bonus for delay in fixing.

Thumb up.
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