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Forums > Global Forums (English) > Bugs

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Unable to upload a profile pic

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Iain McBraap medal 5000
3 years 338 days ago
What did you try to do?
Hi! I logged in using my email then uploaded a profile pic but nothing is showing on my profile. It was under the file size limit and saved ok yet nothing is showing.

What happened instead?
I tried a few times both on Wifi and Mobile data but nothing is showing.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung Galaxy M31

What is the operating system?
Android

What is the version number of the operating system?
Android Version 10

Can the bug be reproduced?
I don't know

Additional comments:
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Frank Thomas medal 4979 Moderator
3 years 338 days ago
Hello Iain, at moment uploading profile pictures on Android got a problem on some devices. If the picture still isn't showing after a day you could try using the browser version of the game (https://www.igpmanager.com) as a fallback option in the meantime.
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Iain McBraap medal 5000
3 years 337 days ago
Hi Frank! That worked! Thanks for the help! ?
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