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2D - Connection Problem

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5000
11 years 65 days ago
Hi All, I have recently subscribed to the full package to get the 2D option. However, I have installed Java, set the site as allowed in security settings, and whenever I login I get "Connection Problem" showing on the 2D viewer. Can anyone help?
5000
11 years 65 days ago
Dan, I have logged in with your account & it is working fine for me.

How many versions of Java do you have on your machine? It is quite common to have more than 1. If so, remove them all & try a fresh install of the latest version.

Let me know how you get on
5000
11 years 63 days ago
hi , i'm new here and last races i was racing alone in a league ( now i joined other league ) but when i tried the middle and right option it gave me a blackscreen . i tought i could watch my car racing but i doesnt see anything besides the left option ( laptimes). i have no idea why this happens. any help would be nice
ps hopefully it was because i was racing alone , tomorrow first race in the new league , hope i will see something.
5000
11 years 63 days ago
Gianfranco, I will look into that tomorrow, before your race
5000
11 years 63 days ago
tx a lot :)
5000
11 years 62 days ago
Gianfranco, I have logged in as you & both live timing displays are working for me. The 2d service won't work as you don't subscribe.

Have you checked your Java situation as above?
5000
11 years 62 days ago
Have deinstalled Adobe 12& 13 and reinstalled 13 but no changes , i only can see left option ( lap times) , as well on mozilla as on ie
5000
11 years 62 days ago
Gianfranco, you'll need to go to https://java.com/en/download/installed.jsp to check which versions of Java you have installed. From this page you can delete old versions and update to the latest software.
Also, it might be worth adding the race.igpmanager.com URL in the Java security settings when you've checked the versions.

ROss
5000
11 years 62 days ago
tx a lot ! i tought Java and Adobe were the same , my bad , just installed last version of java and put security on medium as suggested by a fellow league driver of me.
looking forward to next race , that's for sure .
5000
11 years 61 days ago
Gianfranco,

I'd suggest going to the Spectate page (it's under the "iGP" tab) and clicking on a race before it gets time for your own race. Better to catch these issues early if you're having trouble loading the controls.

Good luck.
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