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Unreproducible
Lost connection every day

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medal 5000
3 years 294 days ago
Что Вы пытались сделать?
It’s already 3 or 4 days straight races in my league have been getting interrupted by a ‘connection’ error which forces everyone to rejoin and lose the tyre temps and everything. It’s not critical but still quite annoying.

Что случилось вместо этого?
Happens every day at the more or less same time, like 3 or 4 minutes after the start which is at 19:00 GMT.

Возникла ли проблема при использовании Wi-Fi, мобильных данных или их обоих?
Both

Баг произошел в приложении на смартфоне, в браузере на ПК или везде?
Both

Какая модель вашего устройства?
Happens to everyone in my league regardless of the device they are using. I’m running the game on iPad Air 3.

Какая операционная система?
iOS

Какой номер версии операционной системы?
iOS 14.3 for me but can’t say for others.

Какая операционная система на Вашем ПК?
Don’t play on pc, but there is probably someone who does and experiences this problem as well.

В каком браузере у Вас возникла проблема?
Can’t say

Может ли баг быть воспроизведен?
It happens every day

Дополнительные комментарии:
md-quotelink
medal 6083 Community Manager
3 years 294 days ago
Hello,

Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug. 
md-quotelink
medal 5000
3 years 291 days ago

José
Hello,

Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug. 



Hello Jose,


Just for the log: today we didn't experience this issue and everything was running nice and smooth.
md-quotelink
medal 6083 Community Manager
3 years 291 days ago
Hello Michael,

We’ve been tracking the situation and everything seems normal. This topic is going to be marked as Unreproducible so you can write here again in case the problem comes back. Thank you very much for your kindly feedback.
md-quotelink
medal 5000
3 years 284 days ago
Hello Jose, 

Today 3 minutes after the start the whole league was kicked out of the race with a “lost connection” error message once again and we all had to rejoin race after that. Even though we hadn’t experienced anything like that for many races before today’s one, it was still the same kind of issue I reported here.
md-quotelink
medal 6083 Community Manager
3 years 284 days ago
Michael
Hello Jose, 

Today 3 minutes after the start the whole league was kicked out of the race with a “lost connection” error message once again and we all had to rejoin race after that. Even though we hadn’t experienced anything like that for many races before today’s one, it was still the same kind of issue I reported here.


Hello,

It isn’t the same issue, the issue reported at first place matched with a maintenance. This other issue is different. Can you share the Race ID and name of the affected managers please?
md-quotelink
medal 5000
3 years 283 days ago

José
Michael
Hello Jose, 

Today 3 minutes after the start the whole league was kicked out of the race with a “lost connection” error message once again and we all had to rejoin race after that. Even though we hadn’t experienced anything like that for many races before today’s one, it was still the same kind of issue I reported here.


Hello,

It isn’t the same issue, the issue reported at first place matched with a maintenance. This other issue is different. Can you share the Race ID and name of the affected managers please?



Hello Jose,


The ID is 32796558 and if I understood it correctly everyone who had been online prior to the bug was kicked out of the race as I asked in the chat immediately after everyone had rejoined and several confirmed that they were kicked. 
md-quotelink
medal 6083 Community Manager
3 years 283 days ago
Hello,

Reported to an engineer, I’ll keep you informed. Thank you very much for your cooperation, really appreciated! ?
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