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Forums > Global Forums (English) > Bugs

Solved
Cant get into a race after the service interuption

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Jim Clark 5000
4 years 125 days ago
What did you try to do?
i have tried to get into a race from safari and chrome and neither will load a race tab

What happened instead?
the load circle appears briefly then nothing happens

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
MacOS Big Sur v11.2.1

Which browser did you experience the problem in?
Safari & Chrome

Can the bug be reproduced?
yep every time I try and go into a race

Additional comments:
José Trujillo 5059 Community Manager
4 years 125 days ago
Hello,

We have become aware that desktop users may not be able to view races in the WebGL race viewer. If you find yourself in this position we strongly recommend using the Android or iOS apps until this is resolved, they are working fine for viewing races.

Apologies for any inconvenience this may have caused, we will aim to get an engineer on the job to repair WebGL connections first thing on Sunday morning.
José Trujillo 5059 Community Manager
4 years 125 days ago
Hello,

This should be fixed now.
Boris Uroshnokov 5000
4 years 125 days ago (Last edited by Boris Uroshnokov 4 years 125 days ago)
I'm on mobile and had this same issue yesterday, tried loading quick races to test and couldn't do it, but i was able to watch other league races. Today, the league race viewer still works, but I get a page that just says, "race not found" and the loading bar stays on 0% for quick races. This is on android 9 btw
Edit: it did load into the quick race eventually, but only after 3 or 4 attempts after getting the "race not found" message, and even when it did work it was still slower to load in than usual. 
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