Philip Cavanagh medal 5000 3 years 279 days ago
What did you try to do?
A practice lap
What happened instead?
App did the usual progress bar, then came back with "..." in the lap time area. Navigated away and back to practice times and "..." was replaced with 0.00 fuel, 100% tyre wear, 0:00.000 time.
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Motorola something, don't think this'll matter
What is the operating system?
Android
What is the version number of the operating system?
Don't know, don't think this'll matter either
Can the bug be reproduced?
No, previous and successive laps were fine.
Additional comments:
I have a screenshot but don't see a way to attach it on mobile
Connor Cooper medal 4927 Super Mod 3 years 279 days ago
Hello,
Please can you try the steps mentioned in this thread to see if that resolves your problem with practice laps.
https://igpmanager.com/forum-thread/42306 Philip Cavanagh medal 5000 3 years 277 days ago
I'm afraid I can't now, I can't see practice laps once the race is over. I only tried it in the app, refreshing isn't really an option there.
Philip Cavanagh medal 5000 3 years 276 days ago (Last edited by
Philip Cavanagh 3 years 276 days ago)
It happened again today:
https://imgur.com/f6DooQD - not sure how to embed images, doesn't seem to want to.
It shows the same data when I open it in the app, having run the practice lap on a browser. No amount of refreshing or cache clearing helps.
EDIT: Turns out, some amount of refreshing
will help - the times eventually (a few minutes later) came through.
Connor Cooper medal 4927 Super Mod 3 years 276 days ago
Hello,
I'm glad to hear that you managed to fix the issue.
This issue normally happens when there is a small, temporary drop in connection between you and the server while your lap is in progress. If it happens again, clearing cache and refreshing the page a few times should help fix it.
