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Android: Earn 50 Tokens every time you record a crash!

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medal 5079 CEO & CTO
115 days ago (Last edited by Jack Basford 112 days ago)
If you'd like to help us resolve app crashes while earning tokens, you're in the right place. We will award 50 Tokens every time you can record a unique app crash using the steps below*. We will award 50 Tokens per unique app crash and to the first three people who successfully record the same crash!

1) Download and unzip this -> https://developer.android.com/studio/releases/platform-tools.html
2) Copy the full path to the unzipped directory
3) Open Windows start menu and run Command Prompt
4) In Command Prompt type -> "cd " (without quotes, including the space), then paste the unzipped directory path copied in step 2, then press Enter.
5) Connect your phone or tablet to your PC using a USB cable
    5a) You must enable 'USB Debugging' on your device (search online for how to enable developer tools and USB Debugging)
6) Return to Command Prompt and type "adb.exe logcat --clear" (without quotes) and press enter
7) Type "adb.exe logcat > igpdebug.txt" and press enter
8) Using your phone, launch iGP Manager and reproduce the crash that you have discovered - it must crash and you must wait until the phone goes completely back to your OS before continuing
9) Return to Command Prompt and press CTRL+C. This will stop the data logging process.

A file should have been generated by this process called "igpdebug.txt". It should have appeared in the same folder that you unzipped in step 1. Email your device and operating system information (device type, version) along with the "igpdebug.txt" file and a description of what you did to cause the crash to support@igpgames.com

* 50 Tokens will be rewarded to the first 3 people to report any given unique crash scenario. Rewards will only be given per unique crash scenario, not per crash event. E.g. recording the same crash 10 times is a 50 Tokens reward, but capturing 10 different kinds of crash scenarios will result in a 500 Tokens reward! Some technical ability is required to accurately capture a crash. If you are not computer savvy you may struggle with these techniques and we can not provide much support or guidance if logging the problem is proving challenging.


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medal 5553
115 days ago
Jack, i tried to email my igpdebug.txt file to the support@igpmanager.com address, but it has bounced back twice. Is there another email address I could try? Thanks.

The response from the remote server was:

550 5.1.1 <support@igpmanager.com>: Email address could not be found, or was misspelled (G8)
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medal 4973 COMMUNITY MANAGER
115 days ago
Hello,

Please try jose@igpgames.com

Thank you! 😊
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medal 5553
115 days ago



Thanks Jose, I just sent that file to you. Thanks for your assistance! 
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medal 5079 CEO & CTO
114 days ago
Lightning
Jack, i tried to email my igpdebug.txt file but it has bounced back twice. Is there another email address I could try? Thanks.

Sorry, it should have been support@igpgames.com. I've updated the email address in the post now. The email in the post came with the old set of instructions I modified. They were originally written when the email was different.
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medal 5553
113 days ago
Following up, did that file I sent help identify an issue? I'm curious to know. 
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medal 5064
112 days ago
Don't know if this is the place to put this, but i have issues the last two races, and it starts when cars start making pit stops, then after that, I'm racing with just snapshots that only refresh once every second or so.  If I close the app down and restart it, sometimes it's fine until the next set of stops and sometimes that doesn't help.

I have tried cleaning out the cache multiple times and the same issue remains.

I am using a Galaxy S6 and has Android 7.0 on it.
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medal 5079 CEO & CTO
112 days ago (Last edited by Jack Basford 112 days ago)
Lightning
Following up, did that file I sent help identify an issue? I'm curious to know. 

You did capture a crash, so I've just sent 50 Tokens your way!

We'll need to dig deeper to understand what happened. Could you also let us know your device and OS version and explain the steps you did to make it crash? I'm going to add this to the requirements, because the crash log on its own doesn't tell us everything we need to know.
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medal 5553
112 days ago
Yes, the device is a Verizon Ellipsis 10 HD running Android 7.0. I can easily reproduce the crashes by simply navigating the game menu. I could be scrolling through the forum and it will lock up and crash. There seems to be no pattern to it, other than it only takes a minute or two from the time the app is launched. 

As a temporary work around, I've had success playing the game on the tablet in my Brave web browser.

Thanks for the coins, and if I can help further please contact me anytime. 
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