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Ads got giving reward

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medal 5000
3 years 225 days ago (Last edited by CJ McCormack 3 years 225 days ago)
What did you try to do?
Watch an ad to get the ££ reward

What happened instead?
Clicked on the blue bar, watched ad to the end, closed ad - all as usual, however no popup appears with "you have gained...." and no additional money is added. Even checked the Finance tab, nothing

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Moto G5s

What is the operating system?
Android

What is the version number of the operating system?
8.1.0

Can the bug be reproduced?
Not sure. First time for me.

Additional comments:
All worked fine until today

EDIT: Cleared cache, signed out and back in again and now appears to be working again.
App seemed buggy this morning for me, crashed a few times, plus the button to the forum also wouldn't work (created this thread via desktop/internet browser)

2nd EDIT: Happened again trying for other ad rewards
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medal 5000
3 years 222 days ago
It's been horrific today, had to watch close to 50% of the ad videos all over again....
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medal 5000
3 years 214 days ago
Still happening!!
Will the update later on in the week resolve this issue?
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medal 6083 Community Manager
3 years 214 days ago
Hello,

Potentially yes, the plug-in that manages the ads will be updated to the latest version. I apologise for any inconvenience this may cause and I’ve awarded tokens as compensation.
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medal 5000
3 years 213 days ago
Thank you José
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