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Forums > Global Forums (English) > Bugs

Solved
Driver not received despite multiple payments

This thread is closed because it is solved.
1
This topic has been closed by the moderator
Da Nie 5000
3 years 346 days ago
Was hast du versucht zu tun?
Hello, I would like to bring a youth driver back into my team. This was already on my team. This should still be possible after the update. It is also shown to me - buy drivers for 3 tokens. I have now done this three times.

Was ist stattdessen passiert?
Three times 3 tokens were debited. I did not receive my driver

Passierte das Problem, während du W-Lan, Mobile Daten oder beides genutzt hast?
Wi-fi

Ist dieser Fehler in der App, auf dem PC oder bei beidem aufgetreten?
App

Welches Gerät?
iPhone 12 pro Max

Welches Betriebssystem?
iOS

Auf welcher Version ist dein Betriebssystem?
14.6

Kann der Fehler wiederholt werden?
Yes it can

Zusätzlicher Kommentar:
Kevin Bissell 5011 Super Mod
3 years 346 days ago
Escalated to support.
Da Nie 5000
3 years 346 days ago
Thank you
Dave Chimney 5000
3 years 345 days ago
The same has happened to me. Tokens debited, driver still unsigned
Andy D'Alessandro 5000
3 years 345 days ago
how i said in another bug post, same to me, two times
Johnny Claes 5000
3 years 345 days ago
I had this issue too, tried to rebuy my old driver, charged for it but did not get driver.
José Trujillo 5059 Community Manager
3 years 344 days ago
Hello managers,

This problem has been on my radar for several days, I am sending you the lost tokens and a compensation. I prefer not to affect the initial problem so that tomorrow one of our developers will check what is happening and apply a fix to this bug. Thank you very much for your understanding, we will keep you informed.
Jack Basford 5036 CEO & CTO
3 years 344 days ago
This should be fixed now, sorry for the inconvenience.

It was not letting it through because the order of some checks in the code had changed during all the updates around this, which put a specific variable "out of sync" at the point of the transaction. Long story short, if you had them on your shortlist it should have allowed it through, but otherwise it was tripping over itself.

If anyone else had this issue I am sure José will help you with the tokens too.
Johnny Claes 5000
3 years 344 days ago
But can I now try and re-buy and old driver and receive the driver?
Dave Chimney 5000
3 years 344 days ago
I still have the same issue I cannot re-sign my driver, another 6 tokens gone. Doesnt seem fixed for me.
Jack Basford 5036 CEO & CTO
3 years 344 days ago
Dave
I still have the same issue I cannot re-sign my driver, another 6 tokens gone. Doesnt seem fixed for me.

Hi Dave, I've reviewed everything and found it was still having some issues. I've signed the driver to your team and corrected the other problem.

Johnny
But can I now try and re-buy and old driver and receive the driver?

Yes, now you can.
Dave Chimney 5000
3 years 344 days ago
Nice one, thanks for sorting so quickly
M Za 5272
3 years 344 days ago
Same happened to me. I've lost two young drivers and cannot receive them back. This issue doesn't seem to be fix.
Jack Basford 5036 CEO & CTO
3 years 344 days ago

M
Same happened to me. I've lost two young drivers and cannot receive them back. This issue doesn't seem to be fix.

It is fixed, I just signed in as you to confirm, signed the driver and reimbursed your tokens.
Da Nie 5000
3 years 344 days ago
Hello IGP guys.  Your been great.  It works as it should again.  Quick note.  The driver was on the watch list.  (shortlist) Anyway, thanks for the quick help
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