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Purchase of coins

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medal 5000
2 years 189 days ago
Hi all

I don’t know if you can help me I purchased two lots of coins at £3.49 so 80 coins in total and I havent received them I have reported it in the app but haven’t heard anything 

Can anyone help !!!!!!
md-quotelink
medal 4900 Community Manager
2 years 189 days ago
Hello,

We're sorry you did not receive your tokens right away.
Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.
If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually.

(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)

If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and attach it to your request.

Thanks in advance.

Best Regards
md-quotelink
medal 5000
2 years 189 days ago
José

I have sent all the information over via the app 

Thanks 
md-quotelink
medal 5000
2 years 188 days ago
R
José

I have sent all the information over via the app 

Thanks 

I replied to your ticket a few hours ago and manually assigned the tokens you had purchased.
md-quotelink
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