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Forums > Global Forums (English) > Bugs

Solved
Incorrect number of token refund in transfer market

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KP Dsouza medal 5000
2 years 345 days ago
What did you try to do?
I bid 3 tokens on a driver in the transfer market.

What happened instead?
ended up losing the bid. and only 1 token was refunded instead of 3.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Windows

Which browser did you experience the problem in?
Firefox

Can the bug be reproduced?
Not Sure

Additional comments:
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José Trujillo medal 5042 Community Manager
2 years 345 days ago
Hello Kenny,

I have manually refunded your tokens, this is a known issue and we are working hard on it as top priority. Thank you for your report and understanding.
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Daniel Lyons medal 5000
2 years 345 days ago
I have also had this same issue
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José Trujillo medal 5042 Community Manager
2 years 345 days ago
Hello Daniel,

Your tokens are back now! This is a known issue and we are working hard on it as top priority. Thank you for your report and understanding.
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Todd Cassel medal 5000
2 years 345 days ago
I don't know if I got any back actually,  I'm not sure what my starting amount was but it was over 30 now I only have 17.
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Daniel Lyons medal 5000
2 years 345 days ago

José
Hello Daniel,

Your tokens are back now! This is a known issue and we are working hard on it as top priority. Thank you for your report and understanding.



Thanks Jose!
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Kp DSouza medal 5000
2 years 345 days ago
Jose i have ended up losing tokens the same way
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José Trujillo medal 5042 Community Manager
2 years 345 days ago

Todd
I don't know if I got any back actually,  I'm not sure what my starting amount was but it was over 30 now I only have 17.


Hello Todd,

Your tokens are back now! This is a known issue and we are working hard on it as top priority. Thank you for your report and understanding.

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José Trujillo medal 5042 Community Manager
2 years 345 days ago

Kp
Jose i have ended up losing tokens the same way


Hello Kp,

Your tokens are back now! This is a known issue and we are working hard on it as top priority. Thank you for your report and understanding.
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Kp DSouza medal 5000
2 years 345 days ago
thanks Jose
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Ethan Munir medal 5000
2 years 345 days ago (Last edited by Ethan Munir 2 years 345 days ago)
This also happened me. Had I think 51 tokens then fell to 42 after trying to get a 5 star Braking CD
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José Trujillo medal 5042 Community Manager
2 years 345 days ago

Ethan
This also happened me. Had I think 51 tokens then fell to 42 after trying to get a 5 star Braking CD


Hello Ethan,

Your tokens are back now! This is a known issue and we are working hard on it as top priority. Thank you for your report and understanding.
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Jack Basford medal 5097 CEO & CTO
2 years 345 days ago
Thanks for reporting this, and sorry for the experience and obvious inconvenience this would have caused. It appears to be resolved now with a patch that was just applied.

José and the support team will be happy to help anyone impacted.
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Ethan Munir medal 5000
2 years 345 days ago

José

Ethan
This also happened me. Had I think 51 tokens then fell to 42 after trying to get a 5 star Braking CD


Hello Ethan,

Your tokens are back now! This is a known issue and we are working hard on it as top priority. Thank you for your report and understanding.


Thank you so much Jose

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