Profile

  • Guest
    0
  • Posts: 21
  • Post Likes: 3765

Notifications

  • No Unread Notifications

Connection issue

This thread is closed. Threads older than 6 weeks are closed automatically. To continue this discussion, create a new thread.
1 2
This topic has been closed by the moderator
5000
10 years 122 days ago
In our race, nobody can connect to te race.

IGP Champions

Is there any admin in the house????
We want a restart!
5000
10 years 122 days ago
Really?......are there no admins here?
5000
10 years 122 days ago
I think not. Let's ask for a restart for tomorrow's race . 

I hope they are going to pay us back the subscibtion, it's really impossible to continue this game which  is  still bugging on everything and with no admin at all whatever the time
is. 

Very desapointing after 1,5 year playing this game. It's only getting worst




5000
10 years 122 days ago
Problems here too, the viewer doesnt load. It stays "connecting..."
5000
10 years 122 days ago
At least it's not just me


5454
10 years 122 days ago
mine had a problem then resolved itself
5000
10 years 122 days ago
Race ran without me being able to view it...
5000
10 years 122 days ago
I've been able to connect after 20 minutes, we ve been two here with freezing problems. 

Lets summup : it was bugging a lot :/ 
5000
10 years 122 days ago
Me too, I'm in the iGP Championship, and in the data view (I'm not a subscriber) it stays at 'Connecting...'.
A race just ran yesterday without me.....
5000
10 years 121 days ago
Also here: after starting the 2d viewer 5 times and then waiting it connected.
I found the 2d Viewer stuttering every race since about 10-14 days...
5036 CEO & CTO
10 years 121 days ago
Hi,
Yesterday, the external server management installed an update on our servers. They decided to go ahead with it before receiving our approval or a scheduled time to do so, as it was a "critical" server security patch which they launched across their entire network. This caused a short outage that disrupted the service. We also weren't notified by the service that it was interrupted, because during the updates they took everything offline, including our notification service. We've been working with them for years and they were trying to do the right thing, installing a security update. But they really should have waited for our permission before performing these updates, and I will take that up with them. This is the second incident of this nature within a couple of weeks.

If I have the Race IDs I can confirm if this was the issue. We've been very busy on some updates and I wasn't notified or would have seen this sooner, sorry about the delay.
5000
10 years 121 days ago
Well, Jack, apparently you're reading this forum... You say you have been very busy with 'some updates'. When might we see 'some updates' to this? It definitely needs it. I am currently deeply regretting buying a year's subscription for half a game.
5036 CEO & CTO
10 years 121 days ago
Hi Joel,
Very short-term, likely this week, we're introducing full Java 8 compatibility and races will resume rather than restart after any service anomalies (as of this morning, we're trialling this update on 20% of the service before rolling it out across the platform). All weather conditions will be reintroduced as soon as possible, hopefully alongside this.

Work is also ongoing on all of the major updates announced in the last blog, but those are longer term updates.
5000
10 years 121 days ago
"Mustrum
Problems here too, the viewer doesnt load. It stays "connecting..."

Same here... 2D will connect but free data view just stays at connecting...

http://race.igpmanager.com/index.php?id=471489
5000
10 years 121 days ago
update: Strange I can connect using my subsciber account (but obviously can't change strategy or anything). I use IE11 for the free account, maybe that is the prblem. i'll try firefox and report back.

5000
10 years 121 days ago
OK firefox didn't like the java lol. Nevermind I have just connected using IE11. smh
5000
10 years 121 days ago
Looks like no one can connect to our race right now either...
5000
10 years 121 days ago
Having troube in our league too!! -.-
5000
10 years 121 days ago
I thought it was just me  :(   I hope it's because of the site's new errm upgradey thing they are doing soon
5036 CEO & CTO
10 years 121 days ago (edited 10 years 121 days ago)
According to the software / service logs, everything ran fine tonight. As many people said, you could see it was running fine in the live timing window but couldn't connect. Other people were also able to connect just fine... odd. That suggests this was viewer-related, rather than service related, which is correlated with Simon's story of being able to connect with one viewer and not another.

So I've forwarded lots of information such as the time of this incident and the race IDs for investigation by the sim & viewer dev.
This topic has been closed by the moderator
1 2

You must be logged in to post a reply.