Da Nie medal 5000 3 years 16 days ago
Was hast du versucht zu tun?
Hello. I bought and paid for the special offer. Unfortunately, neither the tokens nor the money were credited to my IGP account. I ask for a solution
Was ist stattdessen passiert?
Unfortunately, nothing. However, the payment is visible on my PayPal account
Passierte das Problem, während du W-Lan, Mobile Daten oder beides genutzt hast?
Wi-fi
Ist dieser Fehler in der App, auf dem PC oder bei beidem aufgetreten?
App
Welches Gerät?
iPhone 12 Pro Max
Welches Betriebssystem?
iOS
Auf welcher Version ist dein Betriebssystem?
15.0.2
Kann der Fehler wiederholt werden?
I don't know. Better not to repeat it at the moment
Zusätzlicher Kommentar:
José Trujillo medal 6571 
Community Manager 3 years 16 days ago
Hello Da,
We're sorry you did not receive your tokens right away.
Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.
If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually.
(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and attach it to your request.
