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Forums > Global Forums (English) > Bugs

Solved
the races do not start anymore

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This thread is closed because it is solved.
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Roman Vansero medal 5000
4 years 42 days ago (Last edited by Roman Vansero 4 years 39 days ago) Translate
Que vouliez-vous faire ?
impossible to access the race live

Que s'est-il finalement passé ?
Nothing... Server Connexion stay at 0%

Est-ce que le problème est survenu quand vous utilisiez le Wifi, l'internet mobile ou les deux ?
No problem with WIFI

Est-ce que le bug s'est produit dans l'application, sur PC ou les deux ?
Both

Quel est le modèle de votre appareil ?
Xiaomi Redmi Note 10S

Quel est le système d'exploitation ?
Android

Quel est le numéro de version de votre système d'exploitation ?
Android 11

Quel est le système d'exploitation de votre PC ?
Win10

Dans quel navigateur avez-vous rencontré le problème ?
all browsers (Firefox, chrome, edge)

Que vouliez-vous faire ?
since yesterday

Commentaires supplémentaires :
also impossible to join a quick race, to be an observer of a race.
I uninstalled and reinstalled the app, cleared the cache, restarted my phone several times, nothing changes
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Roman Vansero medal 5000
4 years 39 days ago Translate

no change, the problem remains
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Kevin Bissell medal 5000 Super Mod
4 years 39 days ago
Sorry  I missed this when you first posted. I will escalate it to the iGP support team.
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Roman Vansero medal 5000
4 years 39 days ago Translate

Kevin
Sorry  I missed this when you first posted. I will escalate it to the iGP support team.



Thank's Kevin !
no problem to play on TLD but for other leagues ...;)

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Frank Thomas medal 4996 Moderator
4 years 38 days ago
Could you check if you see the auction countdown in transfers. In the past that was a sure sign of blocked ports being the issue. A problem quite absent for quite a while, but can't harm to have a look. A bit curious it happens from one day to another, but then we're living in a time of convenient automatic OTA updates, convenient until one messes things up that is.
md-quotelink
Roman Vansero medal 5000
4 years 38 days ago Translate

Frank
Could you check if you see the auction countdown in transfers. In the past that was a sure sign of blocked ports being the issue. A problem quite absent for quite a while, but can't harm to have a look. A bit curious it happens from one day to another, but then we're living in a time of convenient automatic OTA updates, convenient until one messes things up that is.


so I tested and ... I see the count on transfers ??


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Roman Vansero medal 5000
4 years 36 days ago Translate
for no particular reason the problem seems to have been resolved since today. 
Divine intervention? ?
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