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Solved
Problem Quick Race

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medal 4965
2 years 354 days ago
What did you try to do?
I tried quick race since a while ago, and now it won't stop

What happened instead?
don't want to quit racing

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Realme C2

What is the operating system?
Android

What is the version number of the operating system?
v9

Can the bug be reproduced?
idk

Additional comments:
I don't want tokens!! I just want to speed up my driver to level 20
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medal 4990 Super Mod
2 years 354 days ago
Hello,

I have flagged your issue to the support team as a matter of urgency. 
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medal 5007 Community Manager
2 years 353 days ago
Helll,

I just logged in your account and everything is fine. Can you check again please?
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medal 4965
2 years 353 days ago

José
Helll,

I just logged in your account and everything is fine. Can you check again please?



Did you open the Quick Race section, I can't get out of the race
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medal 5007 Community Manager
2 years 353 days ago
Hello,

Have you tried to clear cache? I see everything correct.
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medal 4965
2 years 353 days ago
Done, thanks?
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medal 5000
2 years 353 days ago
I just bought 40 tokens and the money came out of my bank but I never received my tokens
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medal 5007 Community Manager
2 years 353 days ago

Jimmy
I just bought 40 tokens and the money came out of my bank but I never received my tokens


Hello Jimmy,


This isn’t the correct place to ask your question, for this time I will give you the answer, please next time create a new topic.


We're sorry you did not receive your tokens right away.
Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.
If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually.
(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and attach it to your request.
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