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Forums > Global Forums (English) > Bugs

Solved
Purchase

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TAG Heuer medal 5000
2 years 315 days ago (Last edited by TAG Heuer 2 years 315 days ago)
What did you try to do?
Purchase the Parts offer in "Shop"

What happened instead?
Tells me I do not have enough Tokens. Have 139 & only need 5 for the offer

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Lenovo WIN 10 Pro
iPhone 13 Pro

What is the operating system?
iOS

What is the version number of the operating system?
Win 10 Pro version 20H2
iOS 15.1.1

What operating system is your PC?
Win 10 Pro 20H2

Which browser did you experience the problem in?
FireFox & Chrome

Can the bug be reproduced?
Yes

Additional comments:
Cleared cache on both Browsers.
Now my Shop has updated to all items available. Including the Daily Bonus :/
Now this has cleared & is back to only the 'Parts" being available. Still unable to purchase.
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Jack Basford medal 5049 CEO & CTO
2 years 315 days ago
TAG
Cleared cache on both Browsers.
Now my Shop has updated to all items available. Including the Daily Bonus :/
Now this has cleared & is back to only the 'Parts" being available. Still unable to purchase.

This was me messing around on with account to see what was up, sorry for the confusion! I've identified some strange behaviour here.

The data shows that you bought the "5 parts" special offer at 02:34:18 (UTC) on 20th November, but in your timezone (are you in LA? If so you're GMT-8) this should have been too early for you to buy it as that date had not started yet in your timezone. How did you do this? Did you manually adjust timezone to go a day ahead and buy it or were you using a VPN, another device, or anything else at that time which could confuse the game as to your timezone?

The reason that you can't buy it now is actually because you've already bought that daily offer on that day. The bug is that the button is enabled, and it seems to be because of the timezone hopping or whatever happened to enable you to buy it the first time.
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TAG Heuer medal 5000
2 years 315 days ago
I'm in LA yes.
Nope, didn't adjust any time on my system or VPN or Proxy etc. I was running Private races with a 2nd Team in a Browser for Exp. Hence the need for Parts. Otherwise nothing I don't normally do. Only needed Parts after X amount of Races.
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TAG Heuer medal 5000
2 years 314 days ago (Last edited by TAG Heuer 2 years 314 days ago)
Have the same thing again today when trying to purchase the $8.9mill for 13 tokens.
Now it's happening on both the Offers.20 parts for 15 tokens. 
 The Daily Bonus is fine though.
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TAG Heuer medal 5000
2 years 313 days ago
Nothing in the store today I want. Will test this again the next time there is something there.
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TAG Heuer medal 5000
2 years 312 days ago
Worked in the 10 parts daily bonus. Didn’t work in the 5 parts daily bonus. Again said I do not have enough tokens, 5 to buy. I have 64

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TAG Heuer medal 5000
2 years 311 days ago
Was able to purchase both items today in the Shop. First time since Sunday.
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TAG Heuer medal 5000
2 years 310 days ago
Was good again today as well. ?‍♂️
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Jack Basford medal 5049 CEO & CTO
2 years 309 days ago
Thanks for keeping us posted. Let us know if it happens again. Do you think any of the times it failed you were buying the same offer twice within 48hrs?
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TAG Heuer medal 5000
2 years 309 days ago
No, not that I remember. Happened on App for iOs & Browsers, FireFox & Chrome. Neither time it was the same item in a 48hr period.
Please close this out & I'll let the forum know if it happens again.
Appreciate the time.
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