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Cannot Launch PC App

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Red Craigie Super Mod
4 years 21 days ago (Last edited by Red Craigie 4 years 21 days ago)

What did you try to do?
Launch the Game after installing the latest update on PC

What happened instead?
The App instantly crashes.

a 2.65 GB update was downloaded on the first start, followed by a crash

No updates download on subsequent starts. Just a flicker of a white screen followed by the app closing down again.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Windows 10 Home 19042.1348

Which browser did you experience the problem in?
PC App

Can the bug be reproduced?
Yes any time I open the App

Additional comments:
Device Specs:
Processor: Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz 2.90 GHz
Ram: 16 GB

I have tried full uninstall and reinstall twice.

I've had a look at the logs. I'm struggling to share them into the ticket but if you would like them let me know.

Community Manager
4 years 21 days ago

Hello,

Reported to the developer team. I'll keep the topic open to report updates on this problem/bug.

Edge Crusher
4 years 21 days ago

I'm experiencing the same issue, here's what's in my log file:

"2021-11-24 19:45:02.632 -05:00 [INF] ===> [Game updating] process STARTED! <===
2021-11-24 19:45:02.730 -05:00 [ERR] Targeting Remote URL [https://static.igpmanager.com/standalone/windows/BuildsWin/builds_index.json]
2021-11-24 19:45:03.113 -05:00 [INF] Update context initializing...
2021-11-24 19:45:03.113 -05:00 [INF] Update context points to https://static.igpmanager.com/standalone/windows
2021-11-24 19:45:03.197 -05:00 [INF] Retrieved current version: 1.0.7
2021-11-24 19:45:03.216 -05:00 [INF] Workspace cleaned. Removed 0 files
2021-11-24 19:45:04.226 -05:00 [WRN] No updater definition found on remote server. The Launcher update will be skipped. Problem reference: The URL https://static.igpmanager.com/standalone/windows/UpdaterWin/updater_index.json generated an exception.
2021-11-24 19:45:04.291 -05:00 [INF] Retrieved definition for 1.0.7
2021-11-24 19:45:04.309 -05:00 [INF] Collected information on 496 local files.
2021-11-24 19:45:04.310 -05:00 [INF] Found 0 applicable updates.
2021-11-24 19:45:04.311 -05:00 [INF] Update context completed initialization.
2021-11-24 19:45:04.313 -05:00 [INF] Repairing process started.
2021-11-24 19:45:04.334 -05:00 [INF] Repairing process completed. Checked 328 files, repaired 0 files, skipped 328 files.
2021-11-24 19:45:04.335 -05:00 [INF] Update process started.
2021-11-24 19:45:04.335 -05:00 [INF] Update process completed. Applied 0 patches with 0 operations.
2021-11-24 19:45:04.336 -05:00 [INF] ===> [Game updating] process COMPLETED! <==="

Philip Winehouse
4 years 20 days ago

I also am experiencing the same problem. I have delete and reinstalled the game, but it doesn't open as well. I also am using the same Windows version.

John Doe
4 years 20 days ago

Error message provided on launch

Failed to load PlayerSettings (internal index #0).
Most likely data file is corrupted, or built with mismatching
editor and platform support versions.

Ebeneezer Goode
4 years 20 days ago

I also have this issue

Ondřej Grabiáš
4 years 20 days ago

Same issue here.

Dirk DeWester
4 years 20 days ago

Same issue.

Gunther Steiner
4 years 20 days ago (Last edited by Gunther Steiner 4 years 20 days ago)

Same issue, tried uninstalling and reinstalling, tried launching via spectate, race now, desktop icon and start menu icon, it hasn't loaded up properly since the update,

Sascha Ludwig
4 years 20 days ago Translate

same issue

Antero Croop
4 years 20 days ago

Same here

Ghost Rider
4 years 20 days ago

If you don't want to wait until they add the steam library.

you can fix it by adding STEAM_API64.DLL to C:\ProgramData\iGP Manager\Game\iGP Manager_Data\Managed

Tim DePiano
4 years 20 days ago Translate

Same problem, but no error message.
After todays update the laucher will start shortly - then closed

John Doe
4 years 20 days ago

Red Craigie Super Mod
4 years 20 days ago

Ghost

If you don't want to wait until they add the steam library.

you can fix it by adding STEAM_API64.DLL to C:\ProgramData\iGP Manager\Game\iGP Manager_Data\Managed

Can Confirm that this works, thank you

Gonza Rodriguez
4 years 19 days ago Translate

I have the same issue here. Cant access the app on PC Windows 10. Crashes as soon as I Open IT.

Also, what does the mentioned steam dll do?? I didnt understand. Could you please explain? Thanks!

Armand Segers
4 years 19 days ago Translate

Ghost

If you don't want to wait until they add the steam library.

you can fix it by adding STEAM_API64.DLL to C:\ProgramData\iGP Manager\Game\iGP Manager_Data\Managed

I had the same issue with the app not wanting to start. I copied (as mentioned above) a 'steam_api64.dll' from another game to C:\ProgramData\iGP Manager\Game\iGP Manager_Data\Managed (actually my game is installed in another drive and folder, but the location i put is where the game commonly or by default is installed). Now the app starts without any problem. So there's a (intermediate) fix!

Antero Croop
4 years 19 days ago

Nope, does not work

UPDATE: Working, wrong path by me. Confirming solution.

Ebeneezer Goode
4 years 19 days ago

This path works for me

C:\ProgramData\iGP Manager\Game\iGP Manager_Data\Managed

Alan Bean
4 years 19 days ago

Since update it takes 6/7 minutes to download the game, (race screen) for me

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