Иосиф Гитлер medal 5000 2 years 148 days ago
I bought a special offer for 329 rubles, but it is not charged although the money was written off. How to get my money back now, the support does not answer, and for some reason, after the last message, the connection was blocked
https://disk.yandex.ru/i/YFQe1K5Ek2hv3w
José Trujillo medal 4898 
Community Manager 2 years 147 days ago
Hello,
Support answered you 4 times (2 via Helpdesk and 2 in the forum). I'll post again the answer:
We're sorry you did not receive your tokens right away.
Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.
If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually.
(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and attach it to your request.
Without this information we can't confirm if the purchase was legit or not.
Guest