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Forums > Global Forums (English) > Bugs

Solved
Tokens never arrived

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Liam McDonnell medal 5000
2 years 312 days ago
What did you try to do?
Purchase tokens, think it was this account anyway, they never arrived but I've been charged (never showed up in any profile, I checked)

What happened instead?
Charged with no tokens added

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Pixel 5

What is the operating system?
Android

What is the version number of the operating system?
Current? 12

Can the bug be reproduced?
I don't know, won't be attempting another purchase to verify

Additional comments:
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M. Truche medal 5602 Moderator
2 years 311 days ago
Hello Liam,

I'm sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following: 

1) The receipt(s) you received via e-mail from Google Play 
2) The e-mail address for your iGP Manager account if there is one 
3) Your team name and league name (NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)

Once again, apologies for the inconvenience, I understand how frustrating this must be.
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Liam McDonnell medal 5000
2 years 310 days ago

M.
Hello Liam,

I'm sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following: 

1) The receipt(s) you received via e-mail from Google Play 
2) The e-mail address for your iGP Manager account if there is one 
3) Your team name and league name (NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)

Once again, apologies for the inconvenience, I understand how frustrating this must be.



Got it solved, thank you!
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