ios-personmd-notifications md-help-circle

Profile

  • Guest
    medal 0
  • Posts: 21
  • Post Likes: 3765

Notifications

  • No Unread Notifications

Forums > Global Forums (English) > Bugs

Solved
Tokens never arrived

ios-checkmark-circle
This thread is closed because it is solved.
angle-double-left ios-arrow-back 1 ios-arrow-forward angle-double-right
Liam McDonnell medal 5000
4 years 7 days ago Translate
What did you try to do?
Purchase tokens, think it was this account anyway, they never arrived but I've been charged (never showed up in any profile, I checked)

What happened instead?
Charged with no tokens added

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Pixel 5

What is the operating system?
Android

What is the version number of the operating system?
Current? 12

Can the bug be reproduced?
I don't know, won't be attempting another purchase to verify

Additional comments:
md-quotelink
M. Truche medal 5008 Moderator
4 years 7 days ago Translate
Hello Liam,

I'm sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following: 

1) The receipt(s) you received via e-mail from Google Play 
2) The e-mail address for your iGP Manager account if there is one 
3) Your team name and league name (NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)

Once again, apologies for the inconvenience, I understand how frustrating this must be.
md-quotelink
Liam McDonnell medal 5000
4 years 6 days ago

M.
Hello Liam,

I'm sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following: 

1) The receipt(s) you received via e-mail from Google Play 
2) The e-mail address for your iGP Manager account if there is one 
3) Your team name and league name (NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)

Once again, apologies for the inconvenience, I understand how frustrating this must be.



Got it solved, thank you!
md-quotelink
angle-double-left ios-arrow-back 1 ios-arrow-forward angle-double-right

You must be logged in to post a reply.