Unable to make an purchase !

Tarik Hasanhodzic
2 years 308 days ago (Last edited by Tarik Hasanhodzic 2 years 308 days ago)

What did you try to do?
To make a "special offer" purchase - Level 5 pack

What happened instead?
It said successful, but at some time my bank refunds money on my account.
I cant see any activity on my PayPal account. I had no problems with purchasing before.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Huawei P10

What is the operating system?
Android

What is the version number of the operating system?
9.1

What operating system is your PC?
Windows 10 Professional

Which browser did you experience the problem in?
Chrome, Explorer, Firefox, Edge

Can the bug be reproduced?
Dont know !

Additional comments:
As I said I never had any issues with purchasing items on iGP.

I have the same problem (0)

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Kevin Bissell Super Mod
2 years 308 days ago

I'll escalate this, thanks for reporting.

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Jack Basford

CEO & CTO
2 years 308 days ago

Hi Tarik,
If the bank reversed the transaction then it was probably something on their end, not something in our control. You might want to give them a call to check what it was, they will have much more information than us.

Just in case, I have upgraded our payment processing scripts to the latest version. Try again and see if that helps at all. If it doesn't, I would contact the bank.

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Tarik Hasanhodzic
2 years 308 days ago

Thanks for fast answer, I will check with the bank.
Is it possible to send money via paypal, and make a purchase of item that way ?

p.s. - i just bought tokens, but for some reason cant buy Level 5 pack.

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