Tarik Hasanhodzic medal 5071 2 years 88 days ago (Last edited by
Tarik Hasanhodzic 2 years 88 days ago)
What did you try to do?
To make a "special offer" purchase - Level 5 pack
What happened instead?
It said successful, but at some time my bank refunds money on my account.
I cant see any activity on my PayPal account. I had no problems with purchasing before.
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
Both
What is the model of your device?
Huawei P10
What is the operating system?
Android
What is the version number of the operating system?
9.1
What operating system is your PC?
Windows 10 Professional
Which browser did you experience the problem in?
Chrome, Explorer, Firefox, Edge
Can the bug be reproduced?
Dont know !
Additional comments:
As I said I never had any issues with purchasing items on iGP.
Kevin Bissell medal 5002 Super Mod 2 years 88 days ago
I'll escalate this, thanks for reporting.
Jack Basford medal 5145 
CEO & CTO 2 years 88 days ago
Hi Tarik,
If the bank reversed the transaction then it was probably something on their end, not something in our control. You might want to give them a call to check what it was, they will have much more information than us.
Just in case, I have upgraded our payment processing scripts to the latest version. Try again and see if that helps at all. If it doesn't, I would contact the bank.
Tarik Hasanhodzic medal 5071 2 years 88 days ago
Thanks for fast answer, I will check with the bank.
Is it possible to send money via paypal, and make a purchase of item that way ?
p.s. - i just bought tokens, but for some reason cant buy Level 5 pack.
José Trujillo medal 4789 Community Manager 2 years 88 days ago
Hello Tarik,
You can try from web, just log normally at https://igpmanager.com/app/p=start
Tarik Hasanhodzic medal 5071 2 years 88 days ago
Update.
I was able to make a purchase by phone.
Thanks for support.
- Lock
