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Forums > Global Forums (English) > Help & Support

Unresolved
mac os 10.15.7

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Sam Summerfield medal 5000
3 years 87 days ago
after re installing the software several time i still get "this app needs to update" when logged in any hints to get this working again? 
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Frank Thomas medal 4991 Moderator
3 years 87 days ago
Hello Sam, about that I have enquire if the up-to-date MacOS version is available. The download link I know about seems to be an old version given the dates given for files (I don't use a Mac myself).
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Sam Summerfield medal 5000
3 years 87 days ago

Frank
Hello Sam, about that I have enquire if the up-to-date MacOS version is available. The download link I know about seems to be an old version given the dates given for files (I don't use a Mac myself).



yer seams to be the old version every time i download running 4.034
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Frank Thomas medal 4991 Moderator
3 years 87 days ago
Looks like Mac got the short straw (as so often) and the update isn't available. So currently it's down to using browser or using phone instead, if possible.
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Sam Summerfield medal 5000
3 years 87 days ago

Frank
Looks like Mac got the short straw (as so often) and the update isn't available. So currently it's down to using browser or using phone instead, if possible.



ok thanks hope they sort it soon 
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Jack Basford medal 5028 CEO & CTO
3 years 87 days ago
Hi Sam, I can give you a mac version to test and I would be interested to hear if it works.

On my Macbook Pro test device there is an issue with the management pages not appearing on launch. However, I can see from developer logs etc. that it's running but it isn't displaying. On José's Macbook Pro (communtiy manager) it runs, but he can't join a race. So it's quite inconsistent for us and wasn't in any state to release. There are reasons that our devices might be exceptions rather than the rule, so let us know if it works for you, then we could release it more widely.

Download mac test version
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Matteo De Luca medal 4824
3 years 87 days ago
Jack
Hi Sam, I can give you a mac version to test and I would be interested to hear if it works.

On my Macbook Pro test device there is an issue with the management pages not appearing on launch. However, I can see from developer logs etc. that it's running but it isn't displaying. On José's Macbook Pro (communtiy manager) it runs, but he can't join a race. So it's quite inconsistent for us and wasn't in any state to release. There are reasons that our devices might be exceptions rather than the rule, so let us know if it works for you, then we could release it more widely.

Download mac test version


Hi Jack, sorry if I intrude, if it can help I can download this version to my MacBook Air M1 and tell you guys how it works for me. Is it a problem? 
Bye!

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José Trujillo medal 4972 Community Manager
3 years 87 days ago
Hey Matteo,

Yes please! Very appreciated help. ?
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Jack Basford medal 5028 CEO & CTO
3 years 87 days ago
Everyone with a Mac can download it and try, the more the merrier! It would be interesting to see what other inconsistencies there are.
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Matteo De Luca medal 4824
3 years 86 days ago (Last edited by Matteo De Luca 3 years 86 days ago)
Ok thank you! :)

Update: I downloaded it and unzipped it. It opens but I can’t enter the game.

I put here the screenshot.

180x110

Basically I'm stuck in the screen before going in the home.

Hope it'll help :)
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Jack Basford medal 5028 CEO & CTO
3 years 86 days ago
That's the same problem I have, so at least it's consistent. The code is actually running in the background but it isn't displaying. We found clues as to why that is last night and can hopefully look into a fix later this week or next.
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Matteo De Luca medal 4824
3 years 86 days ago

Jack
That's the same problem I have, so at least it's consistent. The code is actually running in the background but it isn't displaying. We found clues as to why that is last night and can hopefully look into a fix later this week or next.


Great, thanks! If you guys need some other feedbacks on it, just contact me! :)

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Sam Summerfield medal 5000
3 years 86 days ago

Jack
Hi Sam, I can give you a mac version to test and I would be interested to hear if it works.

On my Macbook Pro test device there is an issue with the management pages not appearing on launch. However, I can see from developer logs etc. that it's running but it isn't displaying. On José's Macbook Pro (communtiy manager) it runs, but he can't join a race. So it's quite inconsistent for us and wasn't in any state to release. There are reasons that our devices might be exceptions rather than the rule, so let us know if it works for you, then we could release it more widely.

Download mac test version

thanks ill give it a try 


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Sam Summerfield medal 5000
3 years 65 days ago

Jack
Hi Sam, I can give you a mac version to test and I would be interested to hear if it works.

On my Macbook Pro test device there is an issue with the management pages not appearing on launch. However, I can see from developer logs etc. that it's running but it isn't displaying. On José's Macbook Pro (communtiy manager) it runs, but he can't join a race. So it's quite inconsistent for us and wasn't in any state to release. There are reasons that our devices might be exceptions rather than the rule, so let us know if it works for you, then we could release it more widely.

Download mac test version



any updates on this?
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Matteo De Luca medal 4824
3 years 59 days ago
Hi, I'd like to know how is the IGP Manager app for Mac. Is it ready? Or there is still some problems on it?

Thanks, bye :)
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Jack Basford medal 5028 CEO & CTO
3 years 59 days ago
Sam
any updates on this?

We really tried to get it working, but the issue is that a third-party plugin for the internal browser is not rendering. It is a known and documented bug with that plugin, and we consulted with the developer of the plugin on solutions. They gave us some solutions which worked on older Macbook Pro's (pre-M1-chip) but did not seem to work on any M1-chip Macbook Pro.

That's the current status of this, we weren't satisfied with releasing that as a fix because it would not work for any modern Macbook Pro. There is a more technical solution we can implement but it requires quite a bit of dev time and revisions to how we actually integrate the third-party plugin.

If you have a pre-M1-chip Macbook Pro then by all means I could share the last build we did which should work on those devices.
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