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Two-Tyre Rule - Early commence, DQ in Wet Races

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This thread is closed because it is solved.
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medal 5265
114 days ago
What did you try to do?
Please review league 1231 at the German Race.

Two-Tyre rule is enabled, pending to commence next season.

What happened instead?
Two-Tyre rule has enabled this race. This race was also a wet race as teams began on the Intermediate Tyres. Teams who only ran Inters throughout the race were disqualified

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Win10 Pro

Which browser did you experience the problem in?
N/a

Can the bug be reproduced?
Unclear

Additional comments:
n/a
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medal 5193
114 days ago
Was hast du versucht zu tun?
Playing the Game. Tire rule was activated for the next Season a few days ago.

Was ist stattdessen passiert?
Almost 50% of the grid was disqualified for having only one tire compound. The rule should actually only be active for the new season. The points needs to be fixed. League: https://igpmanager.com/app/p=league&id=124694

Passierte das Problem, während du W-Lan, Mobile Daten oder beides genutzt hast?
Both

Ist dieser Fehler in der App, auf dem PC oder bei beidem aufgetreten?
PC

Welches Betriebssystem ist auf deinem PC?
Your Server

In welchem Browser ist der Fehler aufgetreten?
Everyone

Kann der Fehler wiederholt werden?
I dont hope so.

Zusätzlicher Kommentar:
Please fix it and Teil Meer weht i can do to avoid this until u fix this Problem. Maybe i should deactivate this until the last race?
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medal 4975 Community Manager
114 days ago
Hello Christina and David,

Thank you for reaching out for your issue. This should be fixed in the following minutes. I'll reply once the fix it's applied.
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medal 5265
114 days ago
We had the same problem as well.

We even had DQ's during a wet race too!
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medal 5308
114 days ago
What did you try to do?
Active League Rules expecting them to start being applied in the following season.

What happened instead?
League Rules were activated instantly (though not ), it was not showed in the interface, 2 tyre rule was applied in a wet race (even for Rookie tier), the cars were not running smoothly in the track & KERS had an uncertain delay which made difficult to manage

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Google Pixel 4g

What is the operating system?
Android

What is the version number of the operating system?
Android 12

What operating system is your PC?
Windows 10

Which browser did you experience the problem in?
Google Chrome

Can the bug be reproduced?
Surely

Additional comments:
Points should be awarderd properly to the TOP10 of Drivers in Elite, Pro & Rookie, as this should have not been active & it should have not been mandatory the 2 tyre rule as it rained. 
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medal 6078
114 days ago
What did you try to do?
League ID 632839.
I ran a super soft only strategy at Monaco in a league with no tyre rules and finished 1st and 3rd so should of scored 40pts to add to my 149pts total. I’ve scored points using only softs in other races so my tyre selection shouldn’t be an issue.

What happened instead?
Both of my drivers and a few other drivers ended the race disqualified.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone

What is the operating system?
iOS

What is the version number of the operating system?
14.8.1

Can the bug be reproduced?
No knowings

Additional comments:
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medal 5265
114 days ago (Last edited by David Lyons 114 days ago)
(No my 43 points) :D

Seriously though, swapping to Full wets was like a 1000 IQ move in this case xD

Lima and Bernie scheme!
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medal 5281
114 days ago
Disqualified also in my league, no idea what's going on?
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medal 4975 Community Manager
114 days ago
Hello managers,

The fix is already put in place to avoid more cases in the future, we're now fixing the affected race results. It shouldn't take long.
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medal 6047
114 days ago
Same problem here.
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medal 5262
114 days ago

David
(No my 43 points) :D

Seriously though, swapping to Full wets was like a 1000 IQ move in this case xD


Yeah, the same way that spending all my money in potatos will be genious if tomorrow suddenly humans can only eat potatos xDD. Thanks for reporting it man!
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medal 4975 Community Manager
114 days ago
Hello managers,

Race results will appear as empty for a few minutes. Don't worry about it, this process is needed to parse results correctly. Apologies for any inconvenience this may cause to your league, we're working hard in order to fix it as soon as possible.
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medal 5369
114 days ago
The same has happened in league 55098 but we do not have the 2 tyre rule ticked 
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medal 4975 Community Manager
114 days ago
Hello managers,

Race results should be available and corrected now, please check and let me know if you need further assistance related to this issue. The topic will remain open. Again apologies for the inconvenience.
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medal 5308
114 days ago
Hi José! Thanks for the fast work, now the results are corrected but spy has been applied 2 times😅 
We also received an amount of Design Points of 2 races instead of 1
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medal 4975 Community Manager
114 days ago
Hello David,

What do you mean by spy? Research design points?
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medal 5056 CEO & CTO
114 days ago
All of the results should be corrected now. If we missed any let me know and I'll fix those races too.

The design points/research may have been given twice as mentioned, as a consequence of the results being processed twice. I don't think there is much we can do about that, but it will be the same for everyone.
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medal 6078
114 days ago

David
Hi José! Thanks for the fast work, now the results are corrected but spy has been applied 2 times😅 
We also received an amount of Design Points of 2 races instead of 1


I consider that a fair settlement for our troubles 😂 

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medal 4975 Community Manager
114 days ago
Hello managers,

You can keep twice the reward as compensation (cash and tokens too!).
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medal 5193
114 days ago
Guys, really nice and good reaction for a sunday evening. „ich ziehe meinen Hut“. Have a nice evening and thank u :)
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