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Unresolved
Nothing works during the race

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medal 5000
114 days ago
What did you try to do?
Hi, today (24.04.2022) at 21:30 Polish time we played the first race of the new season, I should add that this is the first race with the new "no refuelling" feature.

What happened instead?
Until about lap 8 everything was fine.

Then there were problems:

- Boost is not working

- Tire temperature does not respond to the driver's push setting

- The driver did not respond to the commands to enter the box

The race has become completely unplayable. The problem has been detected with all managers at the entire elite level and partially at other levels.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Huawei p40 Lite

What is the operating system?
Android

What is the version number of the operating system?
EMUI 12.0.0.220

Can the bug be reproduced?
-

Additional comments:
Video: https://youtu.be/swn6QrSJy0s
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medal 4975 Community Manager
114 days ago
Hello Aleksander,

Thanks for reaching out for your issue. It looks like someone in the league isn't using the latest available version. If a manager joins a race which uses any of the new league rules it'll corrupt the race for everyone.
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medal 5048
114 days ago
This seems like such a widespread problem. Can't the people who haven't upgraded be denied entry to the race? Otherwise the while experience is ruined for everyone and there is no point gaining entry to the race. Surely an error message on race load saying "please update the app"bwill suffice?
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medal 4975 Community Manager
114 days ago
Hello,

I asked devs and it isn’t as easy as that. Tomorrow we’ll explore the options. Thank you!
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medal 5000
114 days ago
José
Hello Aleksander,

Thanks for reaching out for your issue. It looks like someone in the league isn't using the latest available version. If a manager joins a race which uses any of the new league rules it'll corrupt the race for everyone.



Got it, thank you for your quick reply. I hope this problem can be resolved quickly. 
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