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Unresolved
Buy tonks

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medal 5000
2 years 194 days ago

Buy tonks on the 11th-05th, and it still hasn't entered my account....

How to solve?
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medal 4977 Moderator
2 years 194 days ago
Hello Bessoni Race,

we're sorry you did not receive your purchase right away.

Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.

If the purchase still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually.

(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)

If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:

1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap Media & Purchases (between iCloud and Find My).
4. Tap on the View Account option.
5. Scroll down to tap on Purchase History.
6. Screenshot the purchases you did not receive tokens for and attach it to your request.
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medal 5000
2 years 193 days ago
As requested, I am sending the purchase data, made on 05/11


Número do pedido: GPA.3373-6031-7469-42629

Data do pedido: 11 de mai. de 2022 05:17:56 BRT
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medal 5304 SUPPORT AGENT
2 years 193 days ago
Hello Bessoni,

You have to attach the purchase receipt. Please do it by clicking this link.

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