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Race restarted after 19 minutes

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medal 5120
2 years 164 days ago
What did you try to do?
Race as normal

What happened instead?
The race restarted - for all drivers - about 19 minutes into the race

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung Galaxy S21

What is the operating system?
Android

What is the version number of the operating system?
12

Can the bug be reproduced?
Hopefully not!

Additional comments:
During our usual 8pm race - for Elite only - the whole grid were kicked out about 19 minutes into the race. Upon return, the race had restarted from lap 1
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medal 5304 SUPPORT AGENT
2 years 164 days ago
Hello Dave,

I'm sorry for the problem that has occurred. If everyone agrees, I'll schedule a rerun so that you can complete the race without any errors. 
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medal 5120
2 years 164 days ago
Everyone that was online remained online so please do not schedule a re-run. Just reporting the issue so that you're aware 
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medal 5304 SUPPORT AGENT
2 years 164 days ago
Hello Dave,

I understand! Thanks for the report and sorry again for any problems this may have caused. 
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