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Solved
Transfer issue

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medal 5000
1 year 271 days ago
What did you try to do?
Tried to buy a doctor for $120k

What happened instead?
Instead of $120k, it bid $2.6m.
When the auction ended there was no doctor received, but instead a driver.
I am now down $2.6m, have a driver I do not want, and no doctor that I do want.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
.

What is the operating system?
iOS

What is the version number of the operating system?
.

Can the bug be reproduced?
Not attempted

Additional comments:
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medal 5314 SUPPORT AGENT
1 year 271 days ago
Hi Bobby,

As far as I can see, you have received a doctor (for whom you have bid). It is this one Nathan Hill.

You also bid for a driver, which you received. I don't see any bugs.
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medal 5000
1 year 271 days ago
I purchased another doctor after the issue with the first.

Screenshots below of $2.6m bid on doctor…

https://imgur.com/a/Y2O2x5b
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medal 5314 SUPPORT AGENT
1 year 271 days ago
Hi Bobby,

Did you keep an eye on the bidding the whole time? Maybe someone bid after you and got the doctor. In your account records there is no reduction in money or token on that doctor.
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medal 5000
1 year 271 days ago (Last edited by Bobby Brown 1 year 271 days ago)
Hi. I kept an eye, up to the very last second, as you can see from the images posted. It says “won”, and $2.6m… for a doctor. The price should have been $120k, as you can see from the price in the first image. Also, only one token used, so there could not have been any other bidders.

I ended up with a driver for that exact price ($2.6m) which I did not bid on.

I don’t know how much more I can explain. There are images that show this clearly.
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medal 5314 SUPPORT AGENT
1 year 270 days ago
Hi Bobby,

I have refunded your money and the token spent as that doctor never ended up on your team.
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medal 5000
1 year 270 days ago
Thank you, Ovih.  I appreciate you dealing with this. 👍
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