Viola Maskelene medal 5000 1 year 239 days ago
What did you try to do?
Bought 85 tokens, payed for it, had an invoice, but never received any tokens...
What happened instead?
Nothing...
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Apple iPhone X
What is the operating system?
iOS
What is the version number of the operating system?
15.6
Can the bug be reproduced?
Yes, it happens every single time...
Additional comments:
Ovih Sapiens medal 5351 SUPPORT AGENT 1 year 239 days ago
Hello Joseph,
I'm sorry for the problems caused. I've added the purchased tokens to the account you told me about via email.
Viola Maskelene medal 5000 1 year 239 days ago
Thank you Ovih!
But I'm wondering where the real problem is situated... Is it an Apple issue? Or is there a problem with the (payment)connection between Apple and iGP Manager?
Glad you guys are around to help. Thank you again!
Ovih Sapiens medal 5351 SUPPORT AGENT 1 year 239 days ago
Hello Joseph,
You're welcome! I'm not sure to be honest. The system sometimes crashes and this happens. I'm sorry I can't give you an exact answer to your question.