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Service Disruption: ongoing investigation

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medal 4966
47 days ago (Last edited by José Trujillo 47 days ago)
Was hast du versucht zu tun?
After the end of the Season, the Pro Division should have 2 Teams being promoted to Elite

Was ist stattdessen passiert?
Pro Division now has 18 Teams, both Teams who finished 1&2 didnt got promoted.

Passierte das Problem, während du W-Lan, Mobile Daten oder beides genutzt hast?
Both

Ist dieser Fehler in der App, auf dem PC oder bei beidem aufgetreten?
Both

Welches Gerät?
All

Welches Betriebssystem?
Android

Auf welcher Version ist dein Betriebssystem?
Latest

Welches Betriebssystem ist auf deinem PC?
Doesnt Matter

In welchem Browser ist der Fehler aufgetreten?
Doesnt Matter

Kann der Fehler wiederholt werden?
First Time i saw that.

Zusätzlicher Kommentar:
Just promote both Teams to Elite pls.
md-quotelink
medal 5280 Super Mod
47 days ago
Hello,

Sorry that you have been affected by this issue. I have escalated this thread to the support team's attention. 
md-quotelink
medal 5647
47 days ago
What did you try to do?
Waiting for qualifying to happen

What happened instead?
Nothing yet

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone XR

What is the operating system?
iOS

What is the version number of the operating system?
15.6

Can the bug be reproduced?
Nothing

Additional comments:
md-quotelink
medal 5000 Community Manager
47 days ago
Hello Bill,

Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug. 
md-quotelink
medal 5705
47 days ago
Same in my League. Rookie & Pro seem ok though
Unable to connect to Server when trying to view a Race as well.
md-quotelink
medal 5690
47 days ago
What did you try to do?
Not a lot I can do

What happened instead?
Nothing yet race still hasn't started ,shoukd have started at 7pm

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung A52

What is the operating system?
Android

What is the version number of the operating system?
Not sure

Can the bug be reproduced?
Not sure

Additional comments:
Problem is for most or everyone
md-quotelink
medal 5549
47 days ago
https://igpmanager.com/app/p=league&id=98978&tab=info

Our race did not start, no one can get into race. Main screen behaves like the race is ongoing....
md-quotelink
medal 5243
47 days ago
Same problem in my League. Rookie & Pro also seem ok though
md-quotelink
medal 5255
47 days ago
What did you try to do?
tried browser version, app for pc and phone app

What happened instead?
race didnt start

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Samsung note 10 lite

What is the operating system?
Android

What is the version number of the operating system?
latest one

What operating system is your PC?
windows 10

Which browser did you experience the problem in?
chrome

Can the bug be reproduced?
idk

Additional comments:
its bwoken
md-quotelink
medal 5564
47 days ago
Same in my League. Rookie & Pro also seem ok though
md-quotelink
medal 5097
47 days ago
same in my league
md-quotelink
medal 5549
47 days ago
Same for us
https://igpmanager.com/app/p=league&id=98978&tab=info
md-quotelink
medal 5760
47 days ago
It doesn't work on PC either.
md-quotelink
medal 5372
47 days ago
Same in the League: Racing Deluxe. No Qualifying, No Race. Only Profi is able to watch, but not to join. Rookie and Elite is no connection to host while trying to watch. 
md-quotelink
medal 5690
47 days ago
Any one know why ??
md-quotelink
medal 4966
47 days ago

Connor
Hello,

Sorry that you have been affected by this issue. I have escalated this thread to the support team's attention. 



Thank u :)
md-quotelink
medal 5219
47 days ago
Hi, i race in F1 Cyberage league, our race was to start at 7pm GMT tonight, and there are no qualifying times and nobody as far as i know can get into the race. Even under the track list where u can click 'live' is not there also......can u help please
md-quotelink
medal 5219
47 days ago
My league is also the same
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medal 5760
47 days ago
I don’t know for sure, but I know for sure that only the ELITE category, PRO and BEGINNERS qualified
md-quotelink
medal 5705
47 days ago
It's affecting multiple Leagues. Ours is out as well, but Pro 7 Rookie seem to be able to race.
md-quotelink
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