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Unresolved
Desktop app resolution problem

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medal 5000
1 year 207 days ago (Last edited by Diogo Sousa 1 year 207 days ago)
I used to have normal resolution that filled up my whole screen, suddently it changed to a much lower resolution that leaves black borders. I tried clearing cache and reinstalling. Also, I tried changing to windowed mode and nothing happened, it stays fullscreen.
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medal 5000
1 year 207 days ago
What did you try to do?
I used to have normal resolution that filled up my whole screen, suddently it changed to a much lower resolution that leaves black borders. I tried clearing cache and reinstalling. Also, I tried changing to windowed mode and nothing happened, it stays fullscreen.

What happened instead?
I can't change the resolution back

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Windows

Which browser did you experience the problem in?
not in browser, desktop app

Can the bug be reproduced?
yes

Additional comments:
screenshot: https://i.imgur.com/FJ7NhmU.png
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medal 4900 Community Manager
1 year 205 days ago
Hello Diogo,

The last time the desktop app was updated was 4 months ago. Could you check your PC settings? Definitely this wasn’t caused by us for the reason mentioned above.
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