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Forums > Global Forums (English) > Bugs

Solved
Tokens not received

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This thread is closed because it is solved.
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Jo Vermeulen medal 5635
2 years 64 days ago
What did you try to do?
Tried 3x to buy tokens, got charged, but didn’t get any tokens.

What happened instead?
Nothing…

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
iPhone X

What is the operating system?
iOS

What is the version number of the operating system?
Latest

What operating system is your PC?
iOS

Which browser did you experience the problem in?
Safari

Can the bug be reproduced?
Probably yes

Additional comments:
Did send a mail with all info (invoices etc) to igp support.
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Ovih Sapiens medal 5304 SUPPORT AGENT
2 years 64 days ago
Hello Jo,

Sorry to hear that your purchase hasn't worked. Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase.

If this doesn't work, please contact me through the helpdesk as you have done on other occasions - Helpdesk Link

Thank you.
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Jo Vermeulen medal 5635
2 years 63 days ago
Nope, doesn't help... Sorry...
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Ovih Sapiens medal 5304 SUPPORT AGENT
2 years 63 days ago
Hello Jo,

I close this topic as it has been solved internally. 
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