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Solved
clock change race schedule error

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medal 6253
2 years 27 days ago (Last edited by Philip Spencer 2 years 27 days ago)
What did you try to do?
I updated the race start in anticipation of the clock change (moved the race start 1 hour later in preparation for the clock going back an hour after the next race)

What happened instead?
this isn't the first time this has happened, tonights race in Malaysia is correctly proceeding at the correct time, however the next race in Turkey is now scheduled to race at the exact same time and date as Malaysia tonight (in effect it runs afterwards, but obviously no one has anytime to set up for it). Then there is an unscheduled day/season break due to the error (no race on the 30th Oct, when the Turkey race should be occurring), before resuming on the 31st in Austria.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
this isn't an issue on any particular device and is a scheduling error caused by the clock change in our league. two races are incorrectly scheduled to start at the same time tonight, and then no race tomorrow. However I am using PC if that helps, and have used the app previously (Android) but the same thing happened

What is the operating system?
Android

What is the version number of the operating system?
Home (21H2)

What operating system is your PC?
Win 11

Which browser did you experience the problem in?
Edge

Can the bug be reproduced?
I have tried to navigate around it in previous years by changing the clocks at the end of the season following the DST adjustment, to avoid the race schedule conflict, but previously it caused an unwanted 2 day break before the start of a new season (and half the seasons races starting at a different local time).

Additional comments:
Maybe the error has to do with our race start time being 23:00 GMT+1, the process of moving it to 00:00 GMT+1 in anticipation of the clock change makes the game think two races are within the same day
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medal 4923 Super Mod
2 years 27 days ago
Hello,
Sorry to hear you've been affected by this issue.

I have flagged this thread to the support team.
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medal 5304 SUPPORT AGENT
2 years 27 days ago
Hello Philip,

The problem should be fixed.
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medal 6253
2 years 27 days ago
Thanks for your help, our schedule is now set back to how it was (23:00). 
am I correct in thinking that if I change the schedule now (to take effect after the next race), to counteract the clock change, there will be no conflict/error and that I am okay to do that? Just want to double check before I accidently cause the issue we had before.

My intention is to adust the race time to one hour later, to continue to race at the same local time for the remainder of the season after the clock change on Sunday

Thanks again 
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medal 5304 SUPPORT AGENT
2 years 27 days ago
Hello Philip,

To avoid a problem similar to the one that happened, I'd ask you to leave it like this. I can set up your race schedule myself after your tonight's race, so that you can continue to play at the same time as usual. Is that OK with you?
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medal 6253
2 years 27 days ago
Understood, no problem. Appreciate all your work ?
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medal 5304 SUPPORT AGENT
2 years 27 days ago
Hello Philip,

Thanks to you! I hope you have a nice day.
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