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Pro didn't go to Elite

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medal 4712
2 years 26 days ago (Last edited by Siti Noor Hidayah Ismail 2 years 26 days ago)
What did you try to do?
Hi there. I think I should go to Elite after the season end. But I didn't and I don't know why.

What happened instead?
Should be enough manager to go to Elite. 4 manager but only 2 of them go to Elite. The 3rd - Alain Martin and 4rd place person - JM Molina go to Elite.

Me at the 1st - Siti Noor Hidayah Ismail and the 2nd person - Jim Howat still in Pro.

My championships for last season also doesn't show in my statistic. It should be 3.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Honor View 10

What is the operating system?
Android

What is the version number of the operating system?
Android version 10

Can the bug be reproduced?
I don't know

Additional comments:
The league ID is 648043

Can you please check it for me and help solve the problem? If  you can't it's okay. Thank you.
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medal 4981 Moderator
2 years 26 days ago
Hello, I've opened a support ticket so you and Jim can get promoted manually into Elite.
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medal 5304 SUPPORT AGENT
2 years 26 days ago
Hello Siti Noor,

I'm sorry for the problem that happened. I've already promoted the affected teams. Have a nice day!
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medal 4712
2 years 26 days ago
Thank you Frank Thomas.. And thank you Ovih Sapiens.. I really appreciate your help.. ☺️ 
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