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Forums > Global Forums (English) > Bugs

Unresolved
Can't change profiles on App

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Lance Parker medal 5000
2 years 50 days ago
What did you try to do?
I got a new phone, installed the app, but signed in using the wrong email. It created a new manager profile. Now I can't sign out to sign back in with the correct email. I've tried uninstalling/reinstalling, but it still links to the new profile.

What happened instead?
Won't let me log out to change emails/profiles.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Moto Z4

What is the operating system?
Android

What is the version number of the operating system?
10

Can the bug be reproduced?
Yes

Additional comments:
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Ovih Sapiens medal 5155 SUPPORT AGENT
2 years 50 days ago
Hello Lance,

Could you contact me privately via ticket? I'll be able to help you better with the problem you're having.
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