I B medal 5040 9 years 170 days ago
http://igpmanager.com/play/?url=league-info/4389
http://igpmanager.com/play/?url=race-launch/539997
"Qualifying results not found"
Grid is empty and race not showing in "Spectate"
for info: a race in another league at Bahrain with the same start time seems to be running ok.
peter ford medal 5000 9 years 170 days ago
https://igpmanager.com/play/?url=race-launch/540195 not start also
Fran Domínguez medal 5000 9 years 170 days ago
The same for our league...
Bill Watson medal 5000 9 years 170 days ago
make that a 3rd league showing empty grid and a start in 4 minutes and counting
http://igpmanager.com/play/?url=league-info/373
Anthony Mays medal 5000 9 years 170 days ago
Race not open in our league either.
michael bishop medal 5000 9 years 170 days ago
Race not open in our League
Jack Basford medal 5066 
CEO & CTO 9 years 170 days ago
Hi guys, sorry for the delay, we are investigating.
Jack Basford medal 5066 CEO & CTO 9 years 170 days ago
This was certainly related to the update launched today to patch the weather.
It should be resolved soon.
Jack Basford medal 5066 CEO & CTO 9 years 170 days ago
We have moved all races to a part of the service which was unaffected by this. The races should resume shortly.
Jack Basford medal 5066 CEO & CTO 9 years 170 days ago
Normal service is resumed. Again, sorry for the delay. Once we were on the case we had the matter resolved in under 20 minutes.
We have identified why this happened and will be restoring the entire service (the affected areas) within minutes.
If any league hosts of the affected races would like their league to be postponed, just post here and I will postpone them.
Jay Loh medal 5000 9 years 170 days ago
Jack my game is pushed later and i did not know why is this always happening we pay for the sub and we get screwed just like that?
Jack Basford medal 5066 CEO & CTO 9 years 170 days ago
Hi Jay, I understand that when something like this happens it is frustrating.
To be clear, this was related to an update we did today. A race not starting on time has not happened to a single race as far as I know for weeks, and thousands of races have run in that time. The last big issue I can remember is when the server hard-drives failed completely (totally out of our control). Admittedly, in the distant past it was more common to see races not start due to other technical issues, but since we launched many updates to service stability our track record has been really good. Of course, that's no consolation to anyone who has been affected multiple times by such issues, and for that we can only apologise.
In your case if the league host wishes to request a postponement then we can reset the race and run it in the next slot.
Jimmy Broadbent medal 5000 9 years 170 days ago
"Jay
Jack my game is pushed later and i did not know why is this always happening we pay for the sub and we get screwed just like that?
You spoke it very politely and gentlemanly.
Anthony Mays medal 5000 9 years 169 days ago
It's been a long while since we've experienced any sort of failure like this , The system has been very stable up till yesterday. There was a time it would happen a couple of times a week. Thanks for sorting it quickly Jack.
