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Tried to buy tokens

This thread is closed because it is solved.
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5004
2 years 88 days ago
What did you try to do?
Tried to buy 85 tokens

What happened instead?
Purchased failed error code 7,  but shows on Apple purchase history as pending and shows on credit card history

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
IPad Air 2

What is the operating system?
iOS

What is the version number of the operating system?
16.2

Can the bug be reproduced?
No idea

Additional comments:
5208 Community Manager
2 years 88 days ago
Hello Dick,

If Apple marked the purchase as Pending the error is in their platform. I suggest you to reach them. Once you've the receipt you can send that to support via ticket and we'll be happy to help you. Unfortunately for the moment there's nothing we can do.
5023 SUPPORT AGENT
2 years 88 days ago
Hello Dick,

To make things easier for you, just click here to send us a ticket.
5004
2 years 88 days ago

Ovih
Hello Dick,

To make things easier for you, just click here to send us a ticket.


All resolved now.  Took over an hour for it to process ?

5023 SUPPORT AGENT
2 years 88 days ago
Hello Dick,

Glad to know!
This topic has been closed by the moderator
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