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Forums > Global Forums (English) > Help & Support

Solved
So, I bought a driver...

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Andy Rocha medal 4896
1 year 299 days ago
...and He's missing! The money and tokens were subtracted from my account, but the driver is not there.
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Connor Cooper medal 4927 Super Mod
1 year 299 days ago
Hello,

Sorry that you have been affected by this issue.

I have flagged this thread to the support team's attention.
If possible, please can you send the driver's link on this thread as it may help the support team to locate the driver and add them to your account/reimburse you.

Thank you. 
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Ovih Sapiens medal 5304 SUPPORT AGENT
1 year 299 days ago
Hello Andy,

Sorry to know about the problem you've had. Is this the driver you've signed up? He's in your team, even if it doesn't show up in the driver's stats. Could you clear the cache?
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Andy Rocha medal 4896
1 year 299 days ago

Ovih
Hello Andy,

Sorry to know about the problem you've had. Is this the driver you've signed up? He's in your team, even if it doesn't show up in the driver's stats. Could you clear the cache?



Yes, that's him. I cleared the cache, but still can't select him.

It says "Invalid request or content not found" when I try to see his stats.
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Ovih Sapiens medal 5304 SUPPORT AGENT
1 year 299 days ago
Hello Andy,

I'll take a look ASAP. 
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Ovih Sapiens medal 5304 SUPPORT AGENT
1 year 299 days ago
Hello Andy,

There is indeed an error with the driver ID. I've refunded the tokens and the money spent on his signing. I'm sorry for the inconvenience caused.
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Andy Rocha medal 4896
1 year 299 days ago
There's still a "ghost driver" in my account and apparently I'll still pay him (494k were discounted from me as "driver sallary" yesterday's race)
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Ovih Sapiens medal 5304 SUPPORT AGENT
1 year 299 days ago
Hello Andy,

Don't worry, it will be removed from your team as soon as possible and your money will be returned to you. Thanks for your understanding.
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Andy Rocha medal 4896
1 year 299 days ago
Thanks!!
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Ovih Sapiens medal 5304 SUPPORT AGENT
1 year 299 days ago
Hello Andy,

The driver has been removed from your team and his salary money returned. Thank you very much for your patience!
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