Kyle McCormick medal 5000 1 year 330 days ago
What did you try to do?
Purchased the engine manufacturer twice and am still getting supplied engines. Purchased the race craft ability for driver and says “none” for special abilities
What happened instead?
My cash and tokens are gone but I don’t have the content.
Did the problem happen while using wi-fi, mobile data, or both?
Mobile data
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
iPhone 12
What is the operating system?
iOS
What is the version number of the operating system?
Latest version
Can the bug be reproduced?
Bug can only be reproduced by spending more tokens.
Additional comments:
Kevin Bissell medal 5000 Super Mod 1 year 330 days ago
This may be something to do with cache, sometjhing similar has been reported already, the solution from IGP staff is menioned in the sixth post here...
https://igpmanager.com/forum-thread/52463#278281
However, this won't reimburse you your lost tokens so I will also flag this thread for support.
Kyle McCormick medal 5000 1 year 330 days ago
I’m using the app on the phone. Those instructions are for pc’s.
Dave Jaffa medal 5000 1 year 330 days ago (Last edited by
Dave Jaffa 1 year 321 days ago)
For me, once on phone wifi and once on phone data. Cash n tokens went but still had the option to purchase again, however the league page showed twice I was doing engines, however nobody could see to ask to buy.
No update on this one??
José Trujillo medal 5722 
Community Manager 1 year 330 days ago
Kyle
I’m using the app on the phone. Those instructions are for pc’s.
Hey Kyle,
Inside the app tap your profile picture in the top right side of the screen > settings (⚙️) > Clear cache (bottom)
Kyle McCormick medal 5000 1 year 330 days ago
I cleared the cache and restarted the app but still nothing.
José Trujillo medal 5722 Community Manager 1 year 330 days ago
Hello Kyle,
Everything seems fine from your account (I logged in). Could you record screen and send it to jose@igpgames.com please?
Kyle McCormick medal 5000 1 year 330 days ago
Sent screenshots showing the engines and no special ability.
José Trujillo medal 5722 Community Manager 1 year 330 days ago
Hey Kyle,
I said a recording trying to replicate the bugs, with screenshots I can’t see the process. You can natively do this from your iPhone.
Kyle McCormick medal 5000 1 year 330 days ago
I would have to use more tokens and cash to do that. Saw in another thread not to do that?
José Trujillo medal 5722 Community Manager 1 year 330 days ago
Hey Kyle,
Tokens and cash are reimbursed once the problem is fixed so don’t worry about it.
Kyle McCormick medal 5000 1 year 330 days ago
Jose,
Went to make a video for you and it worked just fine. Guess clearing the cache was the fix. I’m still out 70 tokens and $200 million.
José Trujillo medal 5722 Community Manager 1 year 330 days ago
Hey Kyle,
I can see in the logs both were correctly refunded automatically. I can give you the time stamps and details if you want.
