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Forums > Global Forums (English) > Help & Support

Solved
No option for sponsor videos for engine points

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K K medal 5052
2 years 150 days ago
What did you try to do?
Lost ability to view vids for sponsor points. Have been unable to since I started being a manufacturer

What happened instead?
https://igpmanager.com/app/d=brand&id=2241&tab=overview

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Iphone

What is the operating system?
iOS

What is the version number of the operating system?
16.2

Can the bug be reproduced?
Yes

Additional comments:
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José Trujillo medal 4962 Community Manager
2 years 150 days ago
Hey,

If the button does not appear it is not iGP Manager's fault, it means that the advertisers of the platform have nothing to show at that time for your country/region/device. We can't do anything about it, it's something external and foreign to us.
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K K medal 5052
2 years 150 days ago
No problem Jose ?.  It’s just that there are a few other in the league without the issue - one Finland admittedly, but another in UK.  I just wondered if it was a problem on the account/a bug ??‍♂️
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