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Forums > Global Forums (English) > Help & Support

Solved
Pack Not Activated

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Archie Bald medal 5000
1 year 287 days ago
Got a training pack, funds were deducted from my account but the training buff was not activated.

Keep getting an error message as shown in the attached pic.

https://i.postimg.cc/m2Rwyr8P/Screenshot-20230212-152307650.jpg
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José Trujillo medal 6083 Community Manager
1 year 287 days ago
Hey Archie,

Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug.
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Archie Bald medal 5000
1 year 287 days ago

José
Hey Archie,

Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug.



Thanks Jose.
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Jack Basford medal 6098 CEO & CTO
1 year 287 days ago
I think I know what this was, we did a bit of a clean-up of stuff related to Google Play yesterday and in the process maybe the user that authenticates in-app purchases got removed. Hopefully it's resolved now, the permissions have been re-added.

If anyone else makes an in-app purchase, please let us know if the error has stopped happening.
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Archie Bald medal 5000
1 year 287 days ago (Last edited by Archie Bald 1 year 287 days ago)
Jack
I think I know what this was, we did a bit of a clean-up of stuff related to Google Play yesterday and in the process maybe the user that authenticates in-app purchases got removed. Hopefully it's resolved now, the permissions have been re-added.

If anyone else makes an in-app purchase, please let us know if the error has stopped happening.



Hi Jack,

Edit:

Error message no longer shows, got your purchase was successful instead but can still see the pack in my store with no training boost activated.

So funds deducted but no pack received.
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Archie Bald medal 5000
1 year 287 days ago
Hi Jose/Jack,

Any further help with this?

I'm trying to get my driver ready for the race.
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José Trujillo medal 6083 Community Manager
1 year 287 days ago
Hey Archie,

I’m unable to award this pack manually myself. It was noted previously to Jack that he needs to award it to you but since it’s Sunday I can’t guarantee when will this action performed. Apologies.
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Archie Bald medal 5000
1 year 287 days ago
Oh okay, noted.

Thanks.
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Jack Basford medal 6098 CEO & CTO
1 year 287 days ago
It should be active on your account now. Special offers are more tricky for support at present, as José said.
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Archie Bald medal 5000
1 year 287 days ago

Jack
It should be active on your account now. Special offers are more tricky for support at present, as José said.



Received. Thanks ? 
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