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Forums > Global Forums (English) > Help & Support

Unresolved
Inactive engine customer

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Andreas Hänni medal 5007
1 year 221 days ago
I have an inactive engine customer. I terminated the contract, but he won't have a next race anytime soon. LOL. How do I get rid of him?
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José Trujillo medal 6571 Community Manager
1 year 221 days ago
Hey Andreas,

We were discussing internally that scenario a few minutes ago. We'll come with a solution very soon. At the moment we think the best approach would be to instantly terminate a contract (if the manufacturer wants to) if the customer isn't currently racing in a league. We're open to new ideas or feedback about this case scenario!
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Andreas Hänni medal 5007
1 year 221 days ago
Yea, that sound like a relatively easy solution.

Thanks 
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Jack Basford medal 5784 CEO & CTO
1 year 221 days ago
This should be addressed within a few days, thanks for reporting it.
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John Doe medal 5000
1 year 220 days ago

José
Hey Andreas,

We were discussing internally that scenario a few minutes ago. We'll come with a solution very soon. At the moment we think the best approach would be to instantly terminate a contract (if the manufacturer wants to) if the customer isn't currently racing in a league. We're open to new ideas or feedback about this case scenario!



Excellent idea to interrupt immediately or at 24h
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