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Forums > Global Forums (English) > Help & Support

Solved
Entering the race

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Denis Vtornicov medal 5076
1 year 160 days ago
What did you try to do?
Enter the race

What happened instead?
The download doesn't start. Sends back to the main menu

Did the problem happen while using wi-fi, mobile data, or both?
Mobile data

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Poco x3 Pro

What is the operating system?
Android

What is the version number of the operating system?
12.5.7

Can the bug be reproduced?
Yes

Additional comments:
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José Trujillo medal 6083 Community Manager
1 year 159 days ago
Hey Denis,

I would like to explain why, as a Russian player, you are unable to connect to our game using our server provider, Amazon Web Services.

Due to the current sanctions imposed by the Russian regime, certain restrictions have been placed on companies like Amazon. These sanctions limit the ability of Amazon Web Services to provide services to individuals or organizations within Russia. As a result, we are unable to offer game connectivity to players in Russia through Amazon Web Services (including VPN in certain cases)

We understand that this situation is unfortunate and may be disappointing for you as a player. However, it is beyond our control, and we apologize for any inconvenience caused. We encourage you to stay updated on any changes to the sanctions or seek alternative solutions that may allow you to access the game. Thank you for your understanding.

It is not a bug so I move the topic.

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Denis Vtornicov medal 5076
1 year 159 days ago

Thanks for the answer! Yeah it sounds sad:(
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