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Forums > Global Forums (English) > Bugs

Solved
Getting token purchases applied to another account.

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Tim Ed Pat Barry medal 5099
1 year 184 days ago
What did you try to do?
I have tried to buy tokens for this account

What happened instead?
The system took up to 24 hours to credit me. When I was credited, they were applied to my Barking Ironworks team instead.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung S10 5G

What is the operating system?
Android

What is the version number of the operating system?
I cannot remember right now.

Can the bug be reproduced?
I think I have tried twice from this account and once from my SpareParts R Us account and the same has occurred.
All creditings occurred when I was on my Barking Ironworks account.

Additional comments:
If possible, could you please move my tokens around, or compensate me for this problem.
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Ovih Sapiens medal 5155 SUPPORT AGENT
1 year 184 days ago
Hello Tim,

Please contact me via ticket so that I can help you solve this problem.
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Tim Ed Pat Barry medal 5099
1 year 184 days ago
That is done.
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